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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Canada rated AXA Assistance USA
4.59 out of 5
114
ratings and reviews
99%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
Thankfully, I did not have to file a claim, but I felt comfortable knowing that I had good coverage.
Gloria W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
Luckily I did not have to use this service but I was glad that I purchased the coverage.
I’m planning another trip next year and will purchase coverage again. The gal that I spoke with on the phone was pleasant, professional, and knowledgeable when it came to plan choices.
Linda G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Fortunately we did not have to use our insurance but it did give us peace of mind should we be sick or injured while on the road!
Rita A. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Platinum
Fortunately we did not need to make any claims. The cost for the level of protection we chose is significant, but based on a past medical emergency with this coverage it is well worth it.
Stephen M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
I liked the security of this plan to have if I needed any health care. thanks for your help
Ann Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Glad I didn’t need it
Harold R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
My Husband was happy that I had this plan so he did not have to worry while I was away skiing.
Mavis C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I purchased a cancel for any reason policy since this was an expensive trip to Churchill in Northern Manitoba, Canada to see the polar bears. Even though it was extremely cold and icy there, I returned safely and did not require filing a claim with AXA Assistance. I would use them again on future trips.
Elaine G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Nov 22,2017
The trip included a
cruise
AXA Assistance USA Gold
Unfortunately we were unable to take this trip so the insurance helped to reduce the cost of cancellation.
Jeffrey B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Oct 02,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
I took the "cancel for any reason" trip insurance due to my medical conditions, my dog's, and my 90 year-old mother that lives with me. No one really knows what can happen, but having the insurance gave me peace of mind. I did encounter a missed flight due to the cruise scheduling my disembarkment too late and then having a 4 hour delayed flight and missing a connection, but Alaska Air made it right to get me home and had my luggage FED EXd to my home the next day so I didn't need the insurance. But these kind of things happen and would have been a disaster if the flights messed up on the first day of my vacation! Then I would have needed the insurance. I'm definitely buying it the next vacation I take.
Tamra W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 19,2017
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