Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited France rated AXA Assistance USA
4.49 out of 5
175
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
AXA Assistance USA Silver
I believe that I had good coverage, but, not needing to make a claim, cannot verify that this is true! Just had a comfortable feeling I would be OK.
Robert N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 19,2017
The trip included a
tour
AXA Assistance USA Silver
Fortunately, I didn't have to use the insurance. It's hard to to make a review when you don't have to file claim, but the person I spoke on the phone was nice and helpful
Ricardo L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 05,2017
AXA Assistance USA Gold
The greatest benefit of insurance is when you don't have to use it.
Leo G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 24,2017
The trip included a
cruise
AXA Assistance USA Gold
Plan provided piece of mind while traveling in France. Our main concern was to have trip interruption coverage and adequate medical coverage in the event of an emergency since our primary medical plans did not provide coverage out of the country.
Christopher G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 11,2017
AXA Assistance USA Silver
We were extremely unhappy that AXA would not reimburse us for a missed connection. We recommend that anyone considering this trip insurance not buy it. We paid more for AXA insurance than our friends who bought AAA insurance. Our friends were reimbursed immediately for the same missed connection while AXA refused to pay for the additional tickets that we had to purchase when our connection was missed due to a airplane mechanical problem. We appealed the refusal and were told since technically the delay did not meet their "3 hour requirement" they would not reimburse us. When asked if a appeal like this was ever granted we were told to the agent's knowledge "no such appeal had ever been granted".
Beverly D. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you very much for your comments.

    On behalf of the Insured, InsureMyTrip did follow up with AXA Assistance on the status of the appeal. Unfortunately the appeal was also denied since reimbursement under Missed Connection required at least a 3 hour delay. This delay totaled 1 hour and 43 minutes so reimbursement was denied.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Feb 11,2017
AXA Assistance USA Gold
Fortunately, I did not have to use my coverage. However, I did feel confident in it.
William H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Nov 22,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
It was nice knowing we were protected.
Nancy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Nov 16,2016
AXA Assistance USA Platinum
We had to cancel our entire trip and AXA covered all of the non-refundable expenses. They were great.
Steven M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 09,2016
The trip included a
cruise
AXA Assistance USA Gold
Travel insurance like any insurance is just one of life's cynical gambles. They're betting you won't need it; you're betting (sort of) that you will. Fortunately, we didn't need it, so I can't say whether this specific policy is a good one.
George Y. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
The trip included a
tour
AXA Assistance USA Silver
didn't have a claim, so can't really rate how satisfied
Kent M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.67)
  3. MedjetAssist
    (4.65)
  4. Nationwide
    (4.63)
  5. Arch RoamRight
    (4.61)
  1. GeoBlue
    (4.58)
  2. Allianz Global Assistance
    (4.53)
  3. Crum & Forster - Travel Insured International
    (4.52)
  4. Berkshire Hathaway Travel Protection
    (4.51)
  5. Travelex
    (4.51)