Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Australia rated AXA Assistance USA
4.49 out of 5
105
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
Very easy process to apply. Good, clear, and concise paperwork.
Douglas J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 13,2017
AXA Assistance USA Platinum
As with all insurance, I was happy to have it and happier that I didn't need to use it.
John K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jan 17,2017
AXA Assistance USA Gold
I bought this plan for my husband and myself for a trip to Australia. I have always used insuremytrip and never needed to file a claim, this time we did. AXA settled our claim in a prompt and professional manner. We had to buy some last minute replacement tickets from Adelaide to Sydney so as to not miss our International flight when our booked flight was canceled. AXA reimbursed us the price of the new tickets and the hotel we missed using. I will always buy trip insurance from insure my trip and will definitely always look and see if the AXA plan is available. Great service, Thanks.
Terry P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jan 10,2017
The trip included a
tour
AXA Assistance USA Gold
Didn't have to use it so it is difficult to rate. Truly an insurance for backup
Marilyn K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jan 10,2017
AXA Assistance USA Gold
I did not have to submit any claim ---so hard to accurately rate satisfaction
Barbara W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jan 04,2017
The trip included a
tour
AXA Assistance USA Gold
The plan gave me peace of mind knowing that I had coverage if needed. Luckily I had no issues while I was on my trip. I was very satisfied with the assistance I received in choosing a plan.
Linda F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Nov 28,2016
The trip included a
tour
AXA Assistance USA Gold
It would be nice if we paid for a plan and did not use it to get a credit on a future purchase.
Robin S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Nov 22,2016
The trip included a
tour
AXA Assistance USA Silver
We did not have to file a claim, fortunately. We did have to change our dates of coverage, though, and the process was easy and the person who helped me was great. We chose this plan because it is one of very few that defines family members to include in-laws. We also found the coverage to be very reasonable for all that is covered, and yes, we will probably use AXA again in the future.
Janice R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 14,2016
The trip included a
tour
AXA Assistance USA Gold
We had to cancel a long-planned trip to Australia because of an unexpected health issue. The amount of paperwork required to support the claim was not unreasonable; the claim was accepted as presented on June 8th, and we received a check June18th. While still disappointed over missing the trip, I could not have asked for more regarding the trip insurance coverage. Thank you!
Laurie C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip and hope you will soon be able to reschedule. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jun 22,2016
The trip included a
tour
AXA Assistance USA Gold
Luckily, we did not use your service, just glad it was there, just in case!
Thomas V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 02,2016
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