Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Italy rated AXA Assistance USA
4.48 out of 5
212
ratings and reviews
96%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
Traveled without worries knowing I was well covered for whatever. Glad I didn't need it.
Ellen W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 23,2017
The trip included a
cruise
tour
AXA Assistance USA Platinum
Had to cancel trip for medical reasons. Prompt, courteous claim processing and resolution.
Fortune P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jun 19,2017
The trip included a
tour
AXA Assistance USA Silver
As with any insurance plan, really cannot comment on overall satisfaction since we had no claims during our recent trip.
George H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 26,2017
The trip included a
cruise
AXA Assistance USA Gold
Great way to travel with peace of mind.
Billy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 05,2017
The trip included a
cruise
AXA Assistance USA Gold
Did not need it , so can't recommend it .
Teddy B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 12,2016
The trip included a
cruise
AXA Assistance USA Silver
It's getting to the point where our trip insurance is almost as expensive as the trip.
Margaret W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Dec 07,2016
The trip included a
tour
AXA Assistance USA Silver
It's hard to rate the trip insurance since we didn't have to use it, although it almost came to that for different reasons than what we expected. But for the money...and the peace of mind...we suppose that it was all worth it. And if it had come to it, I am hoping that the company would have stepped up as easily as they made it seem. We will probably never go on another trip without trip insurance.
Deborah M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
Unfortunately our trip had to be cancelled due to medical reasons. Provided all necessary paperwork to AXA by registered mail and followed up with phone call to confirm that all documentation required had been received. Their claims department stated that we would hear in approximately 30 days. When that date had passed and we had not heard we called them. At that point AXA informed us that the actual claim form had not been included in the package! There were several phone calls between ourselves and AXA over a period of 2 days, after which we received an e-mail stating our claim had been processed and approved in full. Apart from those final 2 days we received a good response from the company.
Gillian P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 28,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Just knowing the policy was in force gave me peace of mind.
Loretta S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Nov 14,2016
The trip included a
cruise
AXA Assistance USA Platinum
When we make major trips, we always buy this same policy because it offers the coverage we need at a very competitive price. We did not have any claims on our last trip but we did on the one immediately previous to the last one. Those claims were paid promptly when I provided the property documentation. Travel insurance is very important coverage and a comprehensive policy like this one covers us against the most dire of circumstances - medical evacuation and medical care. Were an event to occur, we could quickly find ourselves in significant debt to pay those expenses. We think that insuring against those possibilities is the prudent decision.
Michael O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your previous claim's experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 04,2016
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.70)
  2. IMT Services
    (4.68)
  3. Nationwide
    (4.63)
  4. MedjetAssist
    (4.63)
  5. RoamRight
    (4.62)
  1. Berkshire Hathaway Travel Protection
    (4.68)
  2. GeoBlue
    (4.67)
  3. Allianz Global Assistance
    (4.55)
  4. Crum & Forster - Travel Insured International
    (4.54)
  5. Travelex
    (4.49)