Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Italy rated AXA Assistance USA
4.49 out of 5
220
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Thankfully we did not need to use the plan insurance but it was good to know we were covered in any emergency.
Jeanne P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Gold
The coverage was great. I didn't use the plan for my trip but was comfortable knowing it was there.
Alexia P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 02,2017
The trip included a
tour
AXA Assistance USA Gold
My cell phone was stolen while changing trains in Naples Italy. We reported this to the ticket office and filled out a report but did not have time to get a copy. When I filed a claim for it, AXA wanted a police report which, being back in the states, could not be obtained. I showed them emails suspending my service with Verizon and having Samsung disable my phone. You can not talk to an adjuster just someone in customer service and they can only read your file to you. I paid over $600 for the insurance and was only asking to be reimbursed $175. BAD, BAD!!!
Alvin F. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Melissa J.
    Photo
    We are sorry to learn of the unfortunate instance that occurred during your trip.

    We have received the following response from AXA Assistance USA:

    "We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. Unfortunately, when filing a claim for stolen personal effects, a police report is required as stated in the benefit description of your policy. In the future, you may call us during your trip so we may assist you in clarifying policy benefits and with the claims process prior to incurring additional costs. We sincerely hope you will consider us again for future travels."

    This is an industry standard procedure regarding stolen personal property with travel insurance.
    If you have any questions or concerns, feel free to call InsureMyTrip at 800-487-4722.
    Aug 07,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
Traveled without worries knowing I was well covered for whatever. Glad I didn't need it.
Ellen W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 23,2017
The trip included a
cruise
tour
AXA Assistance USA Platinum
Had to cancel trip for medical reasons. Prompt, courteous claim processing and resolution.
Fortune P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jun 19,2017
The trip included a
tour
AXA Assistance USA Silver
As with any insurance plan, really cannot comment on overall satisfaction since we had no claims during our recent trip.
George H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 26,2017
The trip included a
cruise
AXA Assistance USA Gold
Great way to travel with peace of mind.
Billy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 05,2017
The trip included a
cruise
AXA Assistance USA Gold
Did not need it , so can't recommend it .
Teddy B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Dec 12,2016
The trip included a
cruise
AXA Assistance USA Silver
It's getting to the point where our trip insurance is almost as expensive as the trip.
Margaret W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Dec 07,2016
The trip included a
tour
AXA Assistance USA Silver
It's hard to rate the trip insurance since we didn't have to use it, although it almost came to that for different reasons than what we expected. But for the money...and the peace of mind...we suppose that it was all worth it. And if it had come to it, I am hoping that the company would have stepped up as easily as they made it seem. We will probably never go on another trip without trip insurance.
Deborah M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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