Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Vietnam rated AXA Assistance USA
4.52 out of 5
35
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
Fortunately we didn't have to file a claim
Ruth N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Feb 26,2016
The trip included a
tour
AXA Assistance USA Gold
When I needed to see a doctor in Vietnam AXA Assistance USA was very responsive with referrals and information about filing claim. Paid all expenses in reasonable time frame.
Roslyn L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your claims experience went well and hope you were able to enjoy the rest of your time in Vietnam. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Feb 25,2016
The trip included a
tour
AXA Assistance USA Gold
I did not need to use the plan, so assume it would have covered what I needed. I would like to congratulate Insuremytrip on their extremely great help in picking out a plan that worked for me. They did a great job and the cost was extremely low. I recommend you to everyone.
Ava G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    Feb 17,2016
The trip included a
tour
AXA Assistance USA Gold
AXA did a prompt job of reimbursing my claim--once they got the paperwork by email. It took several weeks of phone calls to people whose first language was not English before I finally obtained correct information for filing. Within days, my claim was then processed. Should you file a claim, do not use US Mail to Miami; instead, file electronically and speak to a Claim Agent in Chicago, not Miami, to eliminate the language barriers.
Yvonne L. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We did not need to use the plan so we have little to comment on.
Stephen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I had no problems on the trip so I cannot say how good the AXA Assistance USA Gold claim process would have been.
Patrick L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Since I have never had to file a claim, I cannot rate the most important aspect of the AXA Assistance USA Gold coverage that I purchased.
Paul K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Luggage was delayed by 4 days. Claim was handled quickly, and paid for items purchased. Very satisfied
Jeffrey S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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