Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited South Africa rated AXA Assistance USA
4.42 out of 5
103
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
Hard to review an insurance that I paid for but didn't end up using. I suppose that's a good thing.
Elizabeth C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 08,2017
The trip included a
tour
AXA Assistance USA Silver
I have no idea if they would have provided good coverage had I needed it, since I did not have to make a claim. I know they turned down my claim I had on the last trip prior to this. Fortunately, my trip this time went without any snags.
Judith T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 15,2017
The trip included a
tour
AXA Assistance USA Silver
Did not need to file a claim, but peace of mind is always good.
Keith G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 15,2017
The trip included a
tour
AXA Assistance USA Gold
Glad we had the plan but even happier that we didn't have to use it.
Richard A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 22,2016
The trip included a
tour
AXA Assistance USA Silver
Thankfully we did not have to use plan.
Rae N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 07,2016
The trip included a
tour
AXA Assistance USA Gold
Customs at Johannesburg, South Africa was totally backed up. Getting through took three hours, resulting in a missed connection. Totally beyond our control. Couldn't get a flight out until 1pm the next day. Had to stay overnight in Johannesburg and had the expenditure of a hotel room and breakfast, lost a day in Cape Town and the value of our prepaid room and breakfast in Cape Town. Paid over $400 for this policy and was advised by the carrier and InsureMyTrip's advocate nothing would be covered, customs isn't a covered cause of loss. Worthless!
Carole L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Thankful to have an option that met my needs. Did not have to use! The best report is not to ever know how good or bad this trip insurance was. Thank you.
Karen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. Its great to have a trouble free trip but know that when you need us we'll be here to support. Please look to AXA Assistance USA for all your future travel protection needs.
    Oct 03,2016
The trip included a
tour
AXA Assistance USA Silver
The whole point of the trip insurance is to never use it! - Such is the case! Thank you for peace of mind.
Elisabeth F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. We are glad our travel protection brought you some peace of mind on your trip. Please count on AXA Assistance USA for all your future travel needs!
    Oct 03,2016
The trip included a
tour
AXA Assistance USA Gold
The good news is that I didn't need to use the insurance. The better news is that I felt well-protected on my trip, and that no matter what happened, I would be covered.
Thank you for your wonderful service!
Carole S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for the kind words and review of our service. AXA Assistance USA appreciates the opportunity to provide you coverage and peace of mind during your travel and look forward to supporting you in the future!
    Oct 02,2016
The trip included a
tour
AXA Assistance USA Silver
Glad we did not have to use the insurance but it was good to know it was there if we had needed it.
Thank you
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are glad you didn't encounter any issues on your trip but experience peace of mind knowing you were covered. At AXA Assistance USA we appreciate the opportunity to provide you with coverage and look forward to supporting you in all your future travel needs.
    Oct 02,2016
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