Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited South Africa rated AXA Assistance USA
4.43 out of 5
92
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Glad we had the plan but even happier that we didn't have to use it.
Richard A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 22,2016
The trip included a
tour
AXA Assistance USA Silver
Thankfully we did not have to use plan.
Rae N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 07,2016
The trip included a
tour
AXA Assistance USA Gold
Customs at Johannesburg, South Africa was totally backed up. Getting through took three hours, resulting in a missed connection. Totally beyond our control. Couldn't get a flight out until 1pm the next day. Had to stay overnight in Johannesburg and had the expenditure of a hotel room and breakfast, lost a day in Cape Town and the value of our prepaid room and breakfast in Cape Town. Paid over $400 for this policy and was advised by the carrier and InsureMyTrip's advocate nothing would be covered, customs isn't a covered cause of loss. Worthless!
Carole L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Thankful to have an option that met my needs. Did not have to use! The best report is not to ever know how good or bad this trip insurance was. Thank you.
Karen F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. Its great to have a trouble free trip but know that when you need us we'll be here to support. Please look to AXA Assistance USA for all your future travel protection needs.
    Oct 03,2016
The trip included a
tour
AXA Assistance USA Silver
The whole point of the trip insurance is to never use it! - Such is the case! Thank you for peace of mind.
Elisabeth F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. We are glad our travel protection brought you some peace of mind on your trip. Please count on AXA Assistance USA for all your future travel needs!
    Oct 03,2016
The trip included a
tour
AXA Assistance USA Gold
The good news is that I didn't need to use the insurance. The better news is that I felt well-protected on my trip, and that no matter what happened, I would be covered.
Thank you for your wonderful service!
Carole S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for the kind words and review of our service. AXA Assistance USA appreciates the opportunity to provide you coverage and peace of mind during your travel and look forward to supporting you in the future!
    Oct 02,2016
The trip included a
tour
AXA Assistance USA Silver
Glad we did not have to use the insurance but it was good to know it was there if we had needed it.
Thank you
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are glad you didn't encounter any issues on your trip but experience peace of mind knowing you were covered. At AXA Assistance USA we appreciate the opportunity to provide you with coverage and look forward to supporting you in all your future travel needs.
    Oct 02,2016
The trip included a
tour
AXA Assistance USA Gold
Made us feel safe while we traveled far from home.
Joanne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that peace of mind can often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels!
    Sep 13,2016
The trip included a
tour
AXA Assistance USA Gold
I faxed my claim on July 22 and received approval on August 8, 2016 which I thought was pretty quickly. I didn't receive my payment until August 29. It took 21 days from the approval. That seems a little long to me. The letter said I'd get payment within 10-15 business days. That's exactly what it was but seems like after it's approved, the check should be processed immediately. Also, I didn't get payment for the extra night I had to stay in Capetown because of my friend's illness. Maybe all insurance policies are like that, don't know. But did receive reimbursement for the night I missed at Kruger, so I guess that was fair. The entire process took 5 1/2 weeks.....2 1/2 weeks for approval and 3 weeks to get the check. I think that process could be cut down and should be cut down.
Sharon W. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products including speed and efficiency of adjudication. For check payments the US mail also may affect timeliness and we are looking at ways to mitigate. We hope you will consider us again for future travel.
    Sep 07,2016
The trip included a
tour
AXA Assistance USA Silver
I am very happy with the insurance. I will call today for another trip for next year. I will buy another
insurance.
Elsa V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Sep 01,2016
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