Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited the United States rated AXA Assistance USA
4.41 out of 5
161
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
its good to know that with health and family issues that we had the peace of mind to travel and be covered in case we a problem.
stephen t. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jun 19,2017
The trip included a
cruise
AXA Assistance USA Silver
It took many calls and repeated copies of trip cancellation before we received a refund of our trip deposit. The process took over 75 days for something that should have been quite simple and straight forward.
George A. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    May 11,2017
    • GeorgeA
      Photo
      Thanks for the information, wish we had this information when we had our problem.
      May 11,2017
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    May 15,2017
AXA Assistance USA Platinum
Your website did not make it clear when I should purchase my plan. As a result, even after I queried the help desk and they replied, I did not buy my policy greater than 14 days before my trip. So, I paid more for it than a greater than 14 days before the trip policy I had found when searching earlier. Again, unclear that if you buy the policy more than two weeks before the trip, it is cheaper and you get a better selection of policy. Please make this more clear in your information.
Mary T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review which allows us the opportunity to clarify the best time to purchase the policy for you and your fellow travelers.

    We usually recommend that you purchase a plan within 10 to 21 days (depending on plan) of your Initial Trip Payment so you may qualify for any time-sensitive benefits, including but not limited to, the Preexisting Condition Waiver, Cancel for Any Reason and Financial Default coverage. However, you may choose to purchase any of our plans up to the day before you depart on your trip.

    In answer to your comment on paying more for a plan within 14 days of departure, there really is only one company on our website offering two Comprehensive plans that may differ in premium depending on the date of purchase. All other Comprehensive plans, including AXA Assistance USA, base their premiums on age of traveler, trip cost and length of trip and do not increase or decrease the closer you get to departure.

    We are inviting you to call Customer Care at (800) 487- 4722 at your convenience so that we can better explain the various plans and pricing with quote comparisons.
    May 05,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
Happily I did not have any issues, therefore in truth cannot give an opinion of satisfaction. I will say the company was easy to deal with when purchasing.
Michael R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 28,2017
AXA Assistance USA Gold
The policy had all the coverages we wanted at a fair price. We didn't have to use but it was nice to know it was there.
HUGH M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Apr 10,2017
AXA Assistance USA Silver
Thankfully we did not have to use any of the plan features. it was assuring that we were covered. We checked out other plans and they were much more expensive for the same coverage,
joseph c. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Mar 09,2017
The trip included a
tour
AXA Assistance USA Silver
Fortunately we did not have to file a claim,but I appreciate the affordability of the policies offered and the ease of comparing the policies.
phyllis a. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 01,2017
The trip included a
cruise
AXA Assistance USA Gold
Hard to rate something you didn't actually use.
Nancy R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jan 10,2017
The trip included a
tour
AXA Assistance USA Silver
I thought it was a bit pricey. I found the representatives I dealt with to be knowledgable and friendly. I would prefer that my review not be published.
Heidi S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
I didn't have to use it. That's the best kind of insurance.
Madeline W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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