Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
The plan gave me peace of mind knowing that I had coverage if needed. Luckily I had no issues while I was on my trip. I was very satisfied with the assistance I received in choosing a plan.
Linda F. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Nov 28,2016
The trip included a
tour
AXA Assistance USA
Gold
It would be nice if we paid for a plan and did not use it to get a credit on a future purchase.
Robin S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.Nov 22,2016
The trip included a
tour
AXA Assistance USA
Silver
We did not have to file a claim, fortunately. We did have to change our dates of coverage, though, and the process was easy and the person who helped me was great. We chose this plan because it is one of very few that defines family members to include in-laws. We also found the coverage to be very reasonable for all that is covered, and yes, we will probably use AXA again in the future.
Janice R. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Nov 14,2016
The trip included a
tour
AXA Assistance USA
Gold
We had to cancel a long-planned trip to Australia because of an unexpected health issue. The amount of paperwork required to support the claim was not unreasonable; the claim was accepted as presented on June 8th, and we received a check June18th. While still disappointed over missing the trip, I could not have asked for more regarding the trip insurance coverage. Thank you!
Laurie C. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to have to cancel a trip and hope you will soon be able to reschedule. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jun 22,2016
The trip included a
tour
AXA Assistance USA
Gold
Luckily, we did not use your service, just glad it was there, just in case!
Thomas V. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jun 02,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
Not making a claim, no ability to decide if the insurance was good or not
Philip S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 11,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
We were delayed by more than 24 hours.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
Lois L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you very much for your comments regarding the Travel Delay coverage in the Gold plan. As you indicated, AXA would only reimburse you for your paid expenses. Unless the loss of time actually results in increased costs during the trip or unused prepaid expenses, as listed in the policy, there would be no coverage for the inconvenience of the delay in any Comprehensive plan even though it is definitely a disappointment when it occurs during a trip. However, we will bring it up to our various providers. Perhaps some form of reimbursement can be incorporated into future plans.Apr 21,2016
The trip included a
tour
AXA Assistance USA
Silver
Since I didn't have to file a claim, I don't know how easily and thoroughly it would have been handled. Knowing I had coverage made me more comfortable before and during my trip.
Sandra A. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Apr 04,2016
The trip included a
cruise
AXA Assistance USA
Gold
Best price for coverage I found
Spencer S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the feedback. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Mar 28,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I liked that I was able to talk to a representative when I had questions just before leaving for our trip.
Donna W. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you were able to receive assistance as you needed it. We look forward to providing travel protection for all of your future endeavors!Mar 24,2016