Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
I didn't need to use the insurance so can't comment on how the company responds to claims. It was good knowing we had backup in case something went wrong on the trip.
Daniel W. would
recommend this plan to a friend or relative.
-
CrystalAXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 20,2017
AXA Assistance USA
Platinum
Maybe the worst experience I've ever had with travel insurance. I got the "platinum plan" which covered flight delays, cancellations and a ticket change fee of $250. When my flight home was cancelled and I was going to get stuck in west africa I called AXA for help and was told "oh, there's no monetary value to your policy, you shouldn't even bother filing a claim." I know insurance companies like to find reasons to deny coverage, but they're supposed to at least let me file a claim first. That's fraud. Worst. Company. Ever.
Benjamin E. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
tour
AXA Assistance USA
Platinum
It's a precarious time to travel so having the peace of mind that I'm covered no matter what makes it easy to accomplish my dreams. I have a lot of miles to travel in the future and the price of the insurance and your service is making that a reality.
Valerie S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
Once again, we did not have to make use of the travel insurance, but are always glad we have it.
Keith M. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 20,2017
The trip included a
cruise
AXA Assistance USA
Gold
its good to know that with health and family issues that we had the peace of mind to travel and be covered in case we a problem.
stephen t. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 19,2017
AXA Assistance USA
Silver
I believe that I had good coverage, but, not needing to make a claim, cannot verify that this is true! Just had a comfortable feeling I would be OK.
Robert N. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Jun 19,2017
The trip included a
cruise
tour
AXA Assistance USA
Platinum
Had to cancel trip for medical reasons. Prompt, courteous claim processing and resolution.
Fortune P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Jun 19,2017
The trip included a
cruise
AXA Assistance USA
Gold
Did not need to file any claims, so I cannot comment on the support levels of the program. But it was easy to purchase and covered most of what we desired
James T. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 19,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
fortunately we did not have to file a claim for this trip, but I would definitely utilize AXA gold if I were planning another expensive trip. We have had to cancel several trips over the past year, but this was the first one where we had a significant upfront non refundable deposit which we needed to protect, just in case we had more medical issues with my wife.
Elmer L. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
We are delighted to know you’re happy with your purchase. Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 15,2017
AXA Assistance USA
Gold
If your travel insurance is completely in the background, you never worry, that is the best situation possible.
Daniel S. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 15,2017