Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited France rated AXA Assistance USA
4.49 out of 5
171
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
All travel insurance appears to be artificially costly...without alternatives, however, one pays the price. My only experience in filing a claim over a twenty year period was very unsatisfactory, costly and frustrating. For this reason I switched from the one company I trusted to yours. I hope to continue my travels, stick with one company (yours hopefully...) and never need to file any claim again. Keeping my fingers crossed.
Gene S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jul 08,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
You did well for our friends on the Vantage River Cruise: May 13 -24, 2016.
Robert James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
It's reassuring to know that this coverage is in place. I've used this company several times, including once when I had to cancel a trip a week before it was to start. This time after booking a river cruise, I was invited to join a tour of my dreams in the same region, and had no trouble switching my plan to cover the new tour. No problems.
Carol D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    May 20,2016
The trip included a
cruise
AXA Assistance USA Gold
My wife and I were extremely happy with the plan. The claim process went very well. We'll used your insurance again when we travel abroad.
James D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    May 10,2016
The trip included a
cruise
AXA Assistance USA Gold
The help we received in making our decisions was fantastic. Customer service was the best.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We look forward to providing travel protection for all of your future endeavors!
    May 03,2016
AXA Assistance USA Silver
All insurance is overpriced, IMHO.

Getting the insurance was very easy. Fortunately, we did not have to file a claim. Our previous trip to Paris ended in disaster, which is why we got insurance this time.
Ronald K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 29,2016
The trip included a
tour
AXA Assistance USA Gold
Thankfully I did not need to use the coverage during my recent trip to France. But I do want to say that it gave me great peace of mind to know in the event a situation occurred requiring me to use the plan, it was available to me. If I travel out of the country again, I will purchase a plan. Also, I would recommend it to anyone asking.
Suzanne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Even though credit cards offer a degree of insurance, which I took into consideration, the cost of this travel was sufficient to warrant a completer coverage. Your company was efficient, the details and coverages easy to understand and gave me a good assurance in case something bad happened.
James F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Correct, some credit cards offer a form of travel insurance; however AXA Assistance USA offers comprehensive plans that may go beyond the basic protection. Having the assurance of knowing you will be taken care in the event of an occurrence can often really be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 15,2015
The trip included a
tour
AXA Assistance USA Gold
I really only need medical coverage outside the United States. Would prefer medical coverage only coverage. There are thousands like me.
Frank P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We agree that there are many customers who are primarily looking for travel medical coverage. It is important to note that Emergency Medical Evacuation will also be included in any plan that offers medical coverage.

    The AXA Assistance USA Gold plan can be purchased with a $0.00 trip cost to provide Medical and Emergency Medical Evacuation Coverage, but will no longer provide Trip Cancellation and Trip Interruption coverage. You will also forfeit coverage for pre-existing medical conditions. The premium of the policy would decrease by reducing the trip cost to $0.00.

    As another option, you can purchase a Single-Trip Medical plan. However, all Single-Trip Medical plans will provide secondary coverage. Many will also include pre-certification requirements and likely not cover pre-existing medical conditions.

    In the future, please give us a call at 800-487-4722 so that we can help find the best plans for your particular concerns.
    Oct 16,2015
The trip included a
tour
AXA Assistance USA Gold
The plan met our needs.
Michele R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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