Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited Australia rated AXA Assistance USA
4.49 out of 5
105
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Had two issues on our trip. One was a flight diversion due to weather that caused us to miss the first day of our tour. The other was a medical issue that required a visit to a foreign medical clinic. Both were handled promptly with only minor hassle.
Reinald S. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to encounter issues with a trip but we are happy to know your claims experience was handled promptly and everything worked out. Our apologies for any inconvenience you may have experienced with the claims process. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jan 04,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
I did not need to use the AXA Assistance USA Gold plan, but it was comforting to know it was in effect during our trip.
Kevin E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.

    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 09,2015
AXA Assistance USA Gold
Good service and peace of mind.
Larry H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I bought the plan for peace of mind.
Gary N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Its difficult to provide a complete evaluation since I had no claims. It would be beneficial if you or the broker had data that rated claims experience.

I hope I never had have a claim, but without one you can't conclude how good the plan and insurer are.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your suggestions. While we do not have or share claims data, we do publish customer reviews which share claim experiences. There are several ways to access these reviews on our website. In the future, if you are shopping for travel insurance on our website and would like to read claim reviews, please call us at 800-487-4722 so we can instruct you as to how to pull up the appropriate reviews.

    Feb 12,2016
AXA Assistance USA Silver
Great price for the coverage I needed and great to know that if something went wrong on my trip AXA Assistance USA was there for me.
Sharon C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Silver
Peace of mind to have the insurance is good!
Christine T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Had a claim for two things. Lost cell phone and lost luggage. The claim took longer than I wanted to be processed, however, both claims were paid in full. I would purchase this insurance again.
Gary N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Plan was good, and the InsureMyTrip customer service representatives were very helpful and easy to work with. Thanks.
Jagannivas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
Just having the assurance that we were covered made our trip so much easier.
Diane G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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