Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have visited South Africa rated AXA Assistance USA
4.42 out of 5
97
ratings and reviews
93%
recommended
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Filed claim
The trip included a
tour
AXA Assistance USA Silver
We did not have to file a claim, but made note of the following for future trips. We almost missed an international flight connection due to long lines at passport control. This would have cause a delay, resulting in purchasing of 2 new air tickets, food, and lodging. After returning home, I contacted AXA to see if that would have been a covered event and was told it was not covered. It is something for everyone to be aware of and I will investigate other options for my next trip.
Richard F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. You raise a terrific point which will be helpful to fellow travelers. Comprehensive travel insurance policies are designed to cover an extensive list of unforeseen events for Trip Cancellation, Trip Interruption, and Travel Delay. However, not all potential risks are covered. The AXA Assistance USA Silver plan covers the following hazards for Travel Delay:

    (a) Any delay of a Common Carrier (including Inclement Weather);
    (b) Any delay by a traffic Accident en route to a departure, in which You are or a Traveling Companion is directly or not directly involved;
    (c) Any delay due to lost or stolen passports, travel documents or money; quarantine; hijacking; unannounced Strike, Natural Disaster, civil commotion or riot;
    (d) A closed roadway causing cessation of travel to the Travel Supplier or destination of the Covered Trip, and substantiated by the department of transportation, state police, or other like authority;
    (e) Severe storms that cause a route closing validated by the National Weather Service records and local Department of Transportation records;
    (f) Avalanche that delays You from reaching Your destination or Your primary residence when returning home; or
    (g) Landslide that delays You from reaching Your destination or Your primary residence when returning home.

    The above list is extremely inclusive, but does not include scenarios such as long lines at an airport. In fact, we may not offer a plan which would cover this specific event or other similar events for Trip Interruption or Travel Delay. Please keep in mind, the terms and conditions of each policy will differ. Please refer to policy certificate to learn about how your policy benefits work. If you have questions regarding our travel insurance products or have general coverage questions, please call us at 800-487-4722.
    Jun 12,2015
    • Gina Sullivan
      AXA Assistance USA
      Photo
      Additionally, the Missed Connection benefit available through the AXA Assistance USA Silver Policy offers coverage when the missed connection is the result of a delay of 3 hours or more caused by a Common Carrier. In this case, the delay at the security checkpoint itself would not constitute a covered peril.

      MISSED CONNECTION
      We will pay the benefit shown in the Schedule of Benefits if You missed Your Covered Trip departure due to cancellation or delay for 3 or more hours of all regularly scheduled airline flights due to Inclement Weather or any delay caused by a Common Carrier. Benefits of up to the amount shown in the Schedule of Benefits are provided to cover additional Transportation expenses needed for You to join the departed Covered Trip. Coverage is secondary to any compensation provided by a Common Carrier. Coverage will not be provided to You if You are able to meet Your scheduled departure but cancel Your Covered Trip due to Inclement Weather.

      We would be pleased to assist you with any additional coverage related questions.

      Thank you for your business.
      Jun 17,2015
The trip included a
tour
AXA Assistance USA Gold
On this safari trip there were ample chances for injury or illness, so we were comforted to have the insurance. This company seems to have the coverage we were seeking.
Margaret M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Unfortunately, we did have to cancel our safari and file a claim, but AXA was fantastic with their speed and ease of filing. We had bought the Cancel For Any Reason benefit, in addition to the "usual" that they offered. In this case, since it was a medical reason, AXA paid 100% of our non-reimbursed costs of the safari. We always buy this insurance and will continue to buy AXA's product. Excellent!
Christopher M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
Always good to be prepared for an extensive trip. Thankfully, we did not need to use the plan.
Martin F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I compared a number of plans. This was a very good plan in terms of value when comparing benefits offered to policy premium. Thankfully, I did not need to use it.
William H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Most reasonably priced and comprehensive option for an expensive trip. No claim made, so can't comment on customer service.
Kevin B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
The plan seemed to cover all that I would need.
Judith C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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