Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.51 out of 5
2,612
ratings and reviews
97%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
I took the AXA Assistance USA Gold plan because it had a "cancel for any reason" rider. Usually I would not book trip insurance to London, but because my brother-in-law's father had just died I figured it wouldn't hurt. Of course I didn't need it, but it was nice to know that I had it.
Barbara P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Fortunately, we did not have to utilize our insurance so I can not speak to the issue.
Trudy R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
I have bought AXA plans 4 times and will continue to do so because the one time I filed a claim, it was promptly processed. That is what I expect. No hassle. I sent the required documentation. No questions were asked. The claim was processed.
Michael O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
Luckily I didn't need to use the travel insurance so really don't know how well it covered.
Amy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
As with any insurance plan, really cannot comment on overall satisfaction since we had no claims during our recent trip.
George H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 26,2017
The trip included a
cruise
tour
AXA Assistance USA Platinum
For medical reasons, we had to cancel a portion of the trip in advance of traveling. AXA kindly reimbursed us for non refundable trip deposits under the claim and continued keeping the policy in force for the balance of the trip. They demonstrated thoughtful and sound decision making, even though they had the option to terminate the policy at the time of the claim.
Charles O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a pleasant claim’s experience. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 25,2017
The trip included a
cruise
AXA Assistance USA Platinum
Since we didn't have to use the insurance, we are unable to do a review. We would only be able to give an adequate review if we had filed a claim and gone through the process of using the policy. Pretty hard to review an insurance policy company when you have no experience with a claim
Nathalie B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 25,2017
AXA Assistance USA Gold
Filed the claim immediately upon the return of the trip for a delay at the beginning of the trip. From time of filing claim until received reimbursement it took, 62 days. All of the information was provided at the time of the claim. No additional information was requested. Movement on the claim only happened when I contacted AXA. Originally said that the review would be completed in 30 days (actually took 35 after I contacted on day 32). The claim was approved and instructed that the check would be received in 10-15 business days. On day 16 contacted AXA, and it took another 10 business days to have the check processed and received. Again, this only occurred after I contacted AXA and it took at least 4 more calls before they processed the check.
Charles O. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. An internal review of your claim’s experience will be being conducted to identify the delays. We appreciate your comments and continually use customer feedback to improve our products and services. We hope you will consider us again for future travel.
    May 25,2017
The trip included a
cruise
AXA Assistance USA Gold
Fortunately we did not need it, but I felt better knowing it was in place.
Fred A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 23,2017
The trip included a
tour
AXA Assistance USA Gold
First..thanks to you guys at Insure My Trip for helping me to select my insurance..you are AWESOME.....this plan AXA GOLD even though i did not need to access it cause all went well on my trip TG made me feel comfortable n confident that i was fully covered for any unforeseen problems..tx again!!!
James L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 24,2017
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