Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers rated AXA Assistance USA
4.51 out of 5
2,596
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
Fortunately we did not need it, but I felt better knowing it was in place.
Fred A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
First..thanks to you guys at Insure My Trip for helping me to select my insurance..you are AWESOME.....this plan AXA GOLD even though i did not need to access it cause all went well on my trip TG made me feel comfortable n confident that i was fully covered for any unforeseen problems..tx again!!!
James L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
This plan was easy to buy and reasonably priced. We had purchased a policy for a previous trip to Alaska. We ran into problems when we needed to file a claim on the trip to Australia. The response was slow on our first inquiry and then we were asked for duplicate info. We had two separate claims and both times I had to call customer service to get results. On April 25th for example, I was told that a claim check would be sent in the next 10 to 15 business days. When not received by May 19, I had to call and the check had to be Fedex'd to me. Received on May 22. These delays are unacceptable considering the cost of the policy. I WAS very pleased with your service reps. They were friendly and professional. I particularly commend Ernesto who I talked to on more than one occasion and who always managed to answer my question or solve my problem. Please give him my positive feedback. My husband and I are planning another trip but have chosen to buy ins from another company. I hope this feedback will be helpful.
Geoffrey G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
I really have no idea how to rate this insurance since, fortunately, I did not need to use it. But it is very expensive. I wanted good coverage with no hassle if something went wrong. How can I rate it when I have no idea if it comes through?
Marilyn R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
will need your service on my next cruise may 5 thru may 12 2018 mexican riviera
Earl H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your review. We hope you enjoy your cruise and look forward to providing travel protection for your trip! We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 22,2017
The trip included a
tour
AXA Assistance USA Gold
AXA Assistance USA was exactly what I was looking for. Due to some travel plan chances before my first covered trip, I changed the dates and location of of trip. aXA / Insure my trip was very cooperative and helped me chance with very little fanfare. All is good and I would recommend Insure My Trip to anyone looking for travel insurance.
Margaret M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 22,2017
AXA Assistance USA Gold
It was good to know that, if we needed to use our plan, it was there. Overseas trips can be stressful enough when all goes well. If an unfortunate event occurs, it can be disastrous. We will keep this in mind for future trips.
Thomas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 18,2017
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 18,2017
The trip included a
tour
AXA Assistance USA Gold
Fortunately, this year we didn't need to use the trip insurance. Last year we did, and AXA was most responsive.
Joanna M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchases. Please think of AXA Assistance USA for any future travels. We look forward to providing travel protection for all of your future endeavors!
    May 18,2017
The trip included a
cruise
tour
AXA Assistance USA Platinum
Easy to obtain, better cost than travel agency insurance with adequate coverage and terms.
Philip B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 16,2017
The trip included a
cruise
AXA Assistance USA Gold
It was the confidence that we were "covered" that made this plan worth it, especially as we saw an ambulance meet the ship at one port.
Thankfully, didn't have to test that reality, so can assume my trust was not misplaced
Louise K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 16,2017
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