Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have and visited Italy rated AXA Assistance USA
4.59 out of 5
34
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Gold
This is a good company. I had a big claim on a previous trip, same AXA Gold plan, and as a consequence I will be loyal to them.
Douglas M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
When I had erred with the dates of my travel, AXA Assistance accommodated me with the correction to fully insure all of my trip.
Stephen K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
You never know what life can bring, and the potentially disasterous financial impact of a major medical event while travelling was some thing that my wife and I did not want to risk. We felt very secure having our AXA Assistance Gold Plan while we travelled. No stress, just Fun! Thanks AXA.
Robert W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I didn't need the plan although I did fall and seriously injured my foot, knees, and wrists.
Mary G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. We are sorry to learn of your injury while traveling and wish you a speedy recovery. Please contact us directly for assistance in filing a claim, (855) 327-1442 or travelclaims@axa-assistance.us. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jul 01,2016
AXA Assistance USA Gold
I recommended the plan to two friends and they both used it and were very satisfied.
Robert K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We appreciate the opportunity to provide coverage for your friends and look forward to providing travel protection for all of their future endeavors!
    Jun 28,2016
The trip included a
tour
AXA Assistance USA Gold
Very expensive so will do more research on coverage from other sources that my cover most issues that I already have before next trip.
Betty B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Jun 14,2016
The trip included a
tour
AXA Assistance USA Gold
No claims filed.
Richard K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 09,2016
The trip included a
tour
AXA Assistance USA Gold
I was very happy with this plan and would use them again in the future.
Mary M. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 18,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
I didn't need the protection but I am glad I had it. You never know.
James F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of protection can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    May 11,2016
The trip included a
cruise
AXA Assistance USA Gold
I had no problem increasing the value of this plan as I added elements to my planned trip during the year. The representatives that I spoke with were always able to give me the increased cost of the items I wanted to have covered.
Albert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and were able to easily revise your policy to fit your trip needs. We look forward to providing travel protection for all of your future endeavors!
    Jan 11,2016
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