Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 50 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have and visited the United Kingdom rated AXA Assistance USA
4.65 out of 5
45
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Gold
We were fortunate in having no need to file a claim, but we are very glad to have had the coverage in place. We'll return to you for such a policy in the future. Thanks!!
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
The best insurance is the one you don't have to use. But I know this policy also protected my use of frequent flyer miles. Good deal!!
Fulton F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Received my check to settle my claim. I am being paid in full for my out-of-pocket medical costs with no deductible as the policy states. Great policy. AXA was quick to process claim and was in communication with us.
Norman M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
We had lost luggage for 10 days. Turns out that they like to collect premiums but don't really like to pay claims.
Allan L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your comment.

    Upon receipt of your review, we did contact AXA Assistance USA claims department who advised that you did call AXA claims because you had a baggage delay. However, you did not wish to provide supporting documentation so you decided that you would not file the claim. Of course, we respect your decision not to proceed with your claim but supporting documentation is a necessary requirement when filing a claim with any insurance carrier.

    Once again, thank you for your review. Should you change your mind and wish to report the claim, please contact the AXA claims department.
    Aug 02,2016
AXA Assistance USA Gold
Too expensive for what it covers.
Charles P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for taking the time to provide us with your feedback. Travel insurance premiums are based upon the following factors: the length of your trip, the cost of your trip, and the ages of the travelers. Typically, the premium for a travel insurance premium is anywhere from 4-10% of the trip cost. With your total trip cost being 8,875 USD and your policy cost being 779 USD, you fall within this realm. For future purchases, it may be helpful to contact our office at 800-487-4722 where a licensed representative would be happy to review the available options with you and provide assistance finding the most economically efficient plan for your travels. We are open Monday-Friday from 7am EST until 12am EST and Saturday-Sunday from 9am EST until 9 pm EST.
    Jul 28,2016
AXA Assistance USA Platinum
I did not have to use the plan, my answers are not based on using the plan, are based on the purchase and communication process.
Marlen O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
They paid 100% of the costs for my unexpected medical treatments. I was very satisfied.
Larry B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AXA Assistance USA Gold
Since I was lucky enough not to have to file a claim, I am unable to fully rate the coverage. I expect that I would have been satisfied due to previous reviews.
JOAN F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Platinum
Thankfully did not have to use the policy, but felt I was very well covered with this policy.
Benjamin K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
I never needed to use the plan, but I'm glad I had an affordable and comprehensive "safety net" while abroad.
Alexandra D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jun 20,2016
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