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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers who have visited Germany rated the AXA Assistance USA Gold plan
4.55 out of 5
72
ratings and reviews
98%
recommended
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Cruise
Filed claim
AXA Assistance USA Gold
It was wonderful having peace of mind that we would be covered if needed.
Thankfully all was well. Healthy and safe.
I will certainly use your service again
Verneda S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
Once again we did not need to use the insurance but, it feels real good knowing it is there. I have filed a claim only once in the last ten years. It was paid as filed in about two weeks after the paperwork was submitted.
Neal S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
No experience using the plan but it has unreasonable notification requirements given an emergency situation where you cannot wait around for approval but must act immediately. Also has restrictions which are not immediately obvious.
John H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your feedback on the policy.

    Travel insurance plans will all have "exclusions and limitations" which may affect your coverage. Some policy terms and conditions are also state-specific. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.
    Jun 28,2018
The trip included a
cruise
tour
AXA Assistance USA Gold
This plan gave us peace of mind at a great rate.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Jul 05,2017
The trip included a
tour
AXA Assistance USA Gold
AXA Assistance USA Gold plan provided excellent travel coverage! We won't hesitate to purchase this insurance for our next trip. Thank you!
Janet S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Jan 10,2017
The trip included a
cruise
AXA Assistance USA Gold
I already recommended your program to a friend. I appreciated the choices and I felt the AXA Gold would cover what I need is something happened to my family at home while I was abroad as well as help us out in any stressful situations.
Susan H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and have recommended us to friends. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Nov 22,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Fortunately I did not need to make a claim on this plan, but I was confident it would be there if it had been needed. I felt the cost was reasonable, too. Will use you for future trips.
Carolyn W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Sep 13,2016
The trip included a
cruise
AXA Assistance USA Gold
Thankfully I didn't have to file a claim. I was happy that the plan seemed to adequately cover any situations I may have encountered.
Barbara P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Sep 13,2016
AXA Assistance USA Gold
Very helpful when Mrs. was not feeling well.
Lenore B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. Glad we were able to help when your wife was sick and hope she is feeling better.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels
    Sep 13,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
The plan is only valuable for catastrophic medical, since the cancelled flights and hotel rooms appear to not be covered since there was a bombing within a month of our trip, and we did not know to book the travel plan within 10 days of original booking. With war/acts of war, our trip to Istanbul was non refundable, so the plan was worthless to us. Going forward, I would do medical and not trip insurance. We are trying to get our money back, but not much help via AXA.
Sher P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you very much for your review and your comments for your fellow travelers.

    Unfortunately, you purchased this policy on July 2nd for a terrorist attack that occurred at the Budapest Airport on June 28th. In order for this event to have been covered under your AXA policy, the terrorist incident should have occurred after you purchased the policy.

    We certainly understand your frustration upon finding that you had no coverage. Perhaps in the future, you will consider calling InsureMyTrip for quotes immediately after making your Initial Trip Payment to ensure that your policy includes coverage for future events.
    Jul 28,2016
  • Carol
    Photo
    Please call us at 800-487-4722 and speak to any of our representatives who would be happy to assist you.
    Jul 28,2016
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