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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers who have visited Israel rated the AXA Assistance USA Gold plan
4.56 out of 5
55
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
My mind was completely at ease knowing that my insurance would cover any unforeseen problem on my trip to Israel.
Anna T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Travel insurance is too expensive for older travelers over 70. I am curious about the number of claims that are filed vs the number of policies purchased. I realize that you are a profit making company but from my perspective the older traveler is bearing too much of the burden vs the payout for this population. Could you provide me with statistics justifying your age related rate schedule vs spreading the cost over the age span of clients.
Phyllis J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Mike
    Photo
    Thank you for your questions regarding the higher rates applied to older travelers.

    Travel insurance is regulated by the states. Companies must file rates prior to implementation with the state's insurance commissioner who reviews and approves or disapproves the rates, terms and conditions. For this reason, rates and policy terms may vary considerably from state to state as well as company to company.

    When you purchased the AXA Assistance USA Gold plan, you actually purchased one of the most economically priced plans. Although your policy premium was 441 USD, we had many other plans offering quotes as high as 700 USD. Nevertheless, there were also more economical plans available to you. In the future, you may wish to call Customer Care at (800) 487-4722 for assistance in quoting future trips
    Nov 20,2017
The trip included a
tour
AXA Assistance USA Gold
I will not need to file a claim (thankfully!), so I can't really rate satisfaction. I chose it because the coverage and ratings seemed good.
Eileen C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    May 05,2017
The trip included a
cruise
AXA Assistance USA Gold
Price is fair since my wife and I are over 80
Adrienne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 07,2016
The trip included a
tour
AXA Assistance USA Gold
Was glad I did not need to use it!
Janet B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 22,2016
The trip included a
tour
AXA Assistance USA Gold
I was very pleased not to need to make a claim - that's why the call it insurance. One member of our group broke her toe before the trip and was 100% satisfied with the insurance.
Jeffrey Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We have purchased many travel policies. I often questioned whether it was a smart decision given I could never find any claims history on the policies and we had no claim experience.. My claim to AXA proved the the purchase was the right decision. It was handled professionally, quickly and without any deference to deny the claim.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a hassle-free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
    Apr 05,2016
The trip included a
cruise
tour
AXA Assistance USA Gold
Knowing that we were insured was a comforting feeling while we were or of the country.
James T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We were very pleased with the timely and smooth way the AXA Assistance USA Gold insurance paid for our claim. I would recommend AXA Assistance USA highly to everyone. It was difficult to choose the insurance company from the many on the website list. We were so pleased we chose AXA. We submitted all the required paperwork, and they paid promptly. What a relief to work with such professionals
eugene s. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Luckily we had no claims. For the price afforded the coverage was excellent. The initial purchase was easy and the follow thru by your company was also right on. I had my daughter, an attorney, review the policy prior to purchase and she gave it a thumbs up.
Jeffrey G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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