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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers who have visited Mexico rated the AXA Assistance USA Gold plan
4.38 out of 5
27
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
I have been a customer of insuremytrip.com for more than a decade, they compare different rates with different insurance providers. I have mostly purchased insurance from Travelex through insuremytrip.com, here they act as a broker on behalf of different insurance providers. As a worldwide traveler I find that travel insurance is helpful when you travel internationally. Most of the time when I file a claim it is for medical assistance. Depending on where you go, the medical costs may be far less than here in the US. Unless you are seriously injured or ill and require hospitalization, it might be easier not to file a claim, especially in places where medical costs are extremely nominal even without local insurance. Unless you are admitted to the hospital you must pay out of pocket then file a claim for reimbursement. I have found this process oftentimes very cumbersome, as you have to fill out multiple pages of forms to submit a claim and be successfully reimbursed. At the same time, I do recommend those international travelers to definitely have the insurance, because in addition to medical assistance, it also helps with flight delay and loss of luggage etc. Review the Terms & Conditions carefully, as they may not cover storms that have already been announced or other exclusions. The insurance Only covers unforeseeable problems.
Taewoo L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
AXA Assistance USA Gold
I had to use my travel insurance for my recent trip as I had an unexpected family issue. I used the "Cancel for Any Reason" provision. Claims representatives were very helpful and responsive. I will definitely be purchasing travel insurance from AXA Assistance in the future. I've used Nationwide Mutual Insurance previously, but AXA Assistance had the "Cancel for Any Reason" option.
William N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    May 15,2017
The trip included a
cruise
tour
AXA Assistance USA Gold
Great coverage. Worth it for peace of mind even tho we didn't need to use it.
Randall W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 03,2017
The trip included a
cruise
AXA Assistance USA Gold
Fortunately did not have to use the policy or file a claim.
myra c. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your review. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Jan 27,2017
The trip included a
cruise
AXA Assistance USA Gold
It's wonderful to travel with complete peace of mind, knowing how well you took care of us two trips ago. Will never travel without you.
Patricia G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 05,2016
AXA Assistance USA Gold
I was claiming for having to repurchase a flight ticket of $400++ but only got $200 in the mail without a clear explanation of why I could not be fully reimbursed. No one called me to give me the heads up that I could not claim the full sum.

*Follow up: Following the above review, AXA wrote me an email to say they have determined the value according to my plan, although it was not clear which line item of the coverage applied. I upgraded the 'was my claim processed promptly & fairly" and "how satisfied were you with this plan?" by 1*.
Jack L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
We have purchased insurance from AXA to cover three trips, and twice we needed to file a claim. Their response was consistently prompt, compassionate, and fair. We were fully reimbursed for all expenses that we documented on both claims.
Larry S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had good experience with the claims process. We look forward to providing travel protection for all of your future endeavors!
    Feb 02,2016
The trip included a
cruise
AXA Assistance USA Gold
When we compared plans, this one came up with the best coverage for what we needed at the best price. Thankfully, we didn't have to actually use it!
James F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Gold
The plan appears to provide excellent coverage and assistance in the event of cancellation, trip interruption, illness or injury while in transit. Fortunately I have never had to file a claim so I cannot speak to the nature of the process should a request be filed for benefits. I would however recommend this plan and continue to purchase this one or similar for future travel. RM
Raymond M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
My only disappointment was the lack of coverage for pre-existing medical conditions. Although I did not buy the insurance when I arranged my travel, I did buy very early to the time of travel. Should have had full coverage!
Henry W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. Much like the AXA Assistance USA Gold plan, most comprehensive policies will offer a waiver of pre-existing conditions if you meet the following conditions: You purchase the policy within 10 to 30 days of making your first initial payment; insure all prepaid non-refundable travel expenses prior to your departure date; and be medically fit to travel the day you purchase the policy.
    Mar 18,2015
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