Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
tour
AXA Assistance USA
Gold
When comparing price and coverage among several providers, I often choose AXA. Will likely choose them again for future trips.
John B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Appreciate the emails as the trip approached with useful reminders.
Geralin C. would
recommend this plan to a friend or relative.
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Andrew OstranderAXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Aug 25,2016
AXA Assistance USA
Gold
With a 97 yr old mother and a sister who had surgery for pancreatic cancer a month ago, we really appreciated the insurance even though we didn't need to cancel our trip. Thanks for the peace of mind.
Howard S. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Apr 22,2016
The trip included a
cruise
AXA Assistance USA
Gold
Travel is our passion, from extreme adventure trekking to this Anniversary Cruise. Through InsureMyTrip we can tailor our insurance to meet our needs and feel confident in the choices we have made. AXA Assistance USA Gold was the perfect plan for this trip. Although never used, I had complete confidence in what was covered by the plan. That confidence in the policy allowed us the freedom to enjoy our trip.
Kenneth K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Gold
The anxiety of others motivated me to get travel insurance that I basically felt was unnecessary. As they say insurance is just in case. Thankfully, in this instance there was no "in case," and I didn't use the insurance. It was a lot of money to cover "just in case" but staff was helpful and the cost, relative to other policies, was less.
Marsha G. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Handling of my claim was a total disappointment. I had to call every couple of days to follow up on emails that went unanswered. I provided all the relevant documents at the beginning of the process only to be asked to provide some of them again a month later. The initial claims representative was not responsive at all. Even after this matter was escalated to a manager/superior, I was left unsatisfied with just how long it took for an update and answers to my questions. I've worked in insurance for over 4 years for a TPA and case management firm and the service provided by AXA was way below par.
CHETAN G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for the feedback on your policy. We are sorry to learn that you were not pleased with the service you received from the provider. In the future, please contact InsureMyTrip and ask for a customer advocate. Our customer advocates assist customers with the claims process and contact the insurance companies on their behalf to help resolve claims issues.Nov 10,2014
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