Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
tour
AXA Assistance USA
Gold
We were delayed by more than 24 hours.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
In spite of that, all we were compensated for were some of our outlaid expenses. The delay cost us precious time from an expensive trip. There should be a reasonable remuneration for the time lost from our trip.
Lois L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Carol
Thank you very much for your comments regarding the Travel Delay coverage in the Gold plan. As you indicated, AXA would only reimburse you for your paid expenses. Unless the loss of time actually results in increased costs during the trip or unused prepaid expenses, as listed in the policy, there would be no coverage for the inconvenience of the delay in any Comprehensive plan even though it is definitely a disappointment when it occurs during a trip. However, we will bring it up to our various providers. Perhaps some form of reimbursement can be incorporated into future plans.Apr 21,2016
The trip included a
cruise
AXA Assistance USA
Gold
Best price for coverage I found
Spencer S. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the feedback. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Mar 28,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I liked that I was able to talk to a representative when I had questions just before leaving for our trip.
Donna W. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you were able to receive assistance as you needed it. We look forward to providing travel protection for all of your future endeavors!Mar 24,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I was very happy with the response to my claim and the timeliness of payment. I would definitely use them again and recommend to others.
Janice L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review! We are delighted to know you’re happy with your purchase and your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!Mar 08,2016
The trip included a
tour
AXA Assistance USA
Gold
I would absolutely recommend this plan to anyone going anywhere, especially for an extended period of time. It was so nice to not have to be worry about what we'd do if anything happened while we were on our 45 day tour of Australia and New Zealand. The agents helped me in not only picking out the right plan for my needs, but making sure I got the most cost effective one. Thankfully, we didn't need to use the plan, but I feel confident, if we had, AXA would have taken care of us.
Sharon T. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having trip insurance certainly helps you focus on the important things like enjoying your time in Australia and New Zealand.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
Feb 18,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I didn't need to file a claim, so I don't have hands on experience on how well the coverage would take care.
Deborah B. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Feb 17,2016
The trip included a
tour
AXA Assistance USA
Gold
Had two issues on our trip. One was a flight diversion due to weather that caused us to miss the first day of our tour. The other was a medical issue that required a visit to a foreign medical clinic. Both were handled promptly with only minor hassle.
Reinald S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the review. It can be quite disappointing to encounter issues with a trip but we are happy to know your claims experience was handled promptly and everything worked out. Our apologies for any inconvenience you may have experienced with the claims process. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.Jan 04,2016
The trip included a
cruise
tour
AXA Assistance USA
Gold
I did not need to use the AXA Assistance USA Gold plan, but it was comforting to know it was in effect during our trip.
Kevin E. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Dec 09,2015
AXA Assistance USA
Gold
Good service and peace of mind.
Larry H. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
I bought the plan for peace of mind.
Gary N. would
recommend this plan to a friend or relative.