Travel Insurance Reviews AXA Assistance USA Gold
The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.
To learn more, see the AXA Assistance USA Gold product page.
The trip included a
cruise
AXA Assistance USA
Gold
Due to a personal tragedy at home my wife and I interrupted a cruise and returned home at the next port. The claim form and related documentation requested by AXA Assistance USA was emailed to their claims office on December 9th. On December 14th, I received an email from the claims adjuster confirming approval of the claim and that the payment check would be received in 10 to 15 business days. Based on my experience I would highly recommend this company.
John R. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Gold
We had to cancel our trip at least 8 months before. I thought we would be able to get all our money back, but we were not.
Nancy C. would not
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Excellent coverage at a fair price.
Charles N. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Satisfaction rating is not really accurate as we had, fortunately, no issues during our trip.
Karen C. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
We did not have any occasion to file a claim with AXA Assistance USA so we are unable to comprehensively evaluate the plan.
Frank Y. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Not having had a claim, I have no basis to recommend or not recommend this policy.
Larry A. would not
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
The coverage was good and there was a waiver for pre-existing conditions, which I felt was of great value.
Richard M. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
On this safari trip there were ample chances for injury or illness, so we were comforted to have the insurance. This company seems to have the coverage we were seeking.
Margaret M. would
recommend this plan to a friend or relative.
The trip included a
tour
AXA Assistance USA
Gold
Unfortunately, we did have to cancel our safari and file a claim, but AXA was fantastic with their speed and ease of filing. We had bought the Cancel For Any Reason benefit, in addition to the "usual" that they offered. In this case, since it was a medical reason, AXA paid 100% of our non-reimbursed costs of the safari. We always buy this insurance and will continue to buy AXA's product. Excellent!
Christopher M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
I compared a number of plans. This was a very good plan in terms of value when comparing benefits offered to policy premium. Thankfully, I did not need to use it.
William H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Unfortunately, your request to cancel the policy came outisde of the 10 day free look period so you were unable to receive a full refund of premium. However, AXA Assistance USA provided a pro-rated refund of premium under the following clause, "You have the right to cancel the Policy at any time by giving advance notice to Our Agent or Us (stating when thereafter the cancellation shall be effective). We will refund any unearned premium to You within 10 days of cancellation."
Please call us at 1-800-487-4722 if you have any questions or concerns.