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Travel Insurance Reviews AXA Assistance USA Gold

The AXA Assistance USA Gold plan offers travel insurance, travel assistance, and concierge benefits. It provides coverage for a variety of concerns, such as changes during your travel due to inclement weather, bankruptcy of a travel supplier, and much more.

Customers who have visited Australia rated the AXA Assistance USA Gold plan
4.48 out of 5
82
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Its difficult to provide a complete evaluation since I had no claims. It would be beneficial if you or the broker had data that rated claims experience.

I hope I never had have a claim, but without one you can't conclude how good the plan and insurer are.
James B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your suggestions. While we do not have or share claims data, we do publish customer reviews which share claim experiences. There are several ways to access these reviews on our website. In the future, if you are shopping for travel insurance on our website and would like to read claim reviews, please call us at 800-487-4722 so we can instruct you as to how to pull up the appropriate reviews.

    Feb 12,2016
The trip included a
tour
AXA Assistance USA Gold
Plan was good, and the InsureMyTrip customer service representatives were very helpful and easy to work with. Thanks.
Jagannivas B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
We didn't need to use it so I am unable to comment on how effective it was. The cost was high but it covered what we wanted and we were able to customize the plan to our needs.
Franklyn B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
Knowing we had the AXA Assistance USA Gold plan in the case of an emergency was very reassuring and gave us peace of mind.
Gregory A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I have never had to use travel insurance. Four days before leaving on my 3 week trip to Australia/New Zealand, I had to cancel for medical reasons. AXA Assistance sent me the claim forms by the day after I called them to report my trip cancellation. The claim process was very comprehensive, but explained well in the documents they sent. The day after I submitted my claim, I received an email confirming the receipt. One week after submitting my claim, I received confirmation that AXA Assistance would pay my claim in full. I received a check for the full amount of my trip.
I would use them again.
Susan in Texas
Sara W. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
We did not use the plan, but having it provided peace of mind.
Barbara Brown Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Gold
Happy to report that we didn't need to use our travel insurance, but it was comforting to know that it was there if we needed it.
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I was comfortable knowing that if a loss did occur, I would be covered.
Richard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
AXA Assistance USA Gold
This plan is reasonably priced, and offers excellent coverage of all if the important things. Not the least of which, is a 60 day look back period for "pre-existing conditions". Most of the other plans were 90 to 180 days. Great little plan.
Donna T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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