Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Event Ticket Cancellation in the event you are unable to attend a ticketed event due to a reason listed within the policy.

To learn more, see the AXA Assistance USA Platinum product page.

Customers rated the AXA Assistance USA Platinum plan
4.44 out of 5
209
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AXA Assistance USA Platinum
Easy to obtain, better cost than travel agency insurance with adequate coverage and terms.
Philip B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 16,2017
AXA Assistance USA Platinum
Your website did not make it clear when I should purchase my plan. As a result, even after I queried the help desk and they replied, I did not buy my policy greater than 14 days before my trip. So, I paid more for it than a greater than 14 days before the trip policy I had found when searching earlier. Again, unclear that if you buy the policy more than two weeks before the trip, it is cheaper and you get a better selection of policy. Please make this more clear in your information.
Mary T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review which allows us the opportunity to clarify the best time to purchase the policy for you and your fellow travelers.

    We usually recommend that you purchase a plan within 10 to 21 days (depending on plan) of your Initial Trip Payment so you may qualify for any time-sensitive benefits, including but not limited to, the Preexisting Condition Waiver, Cancel for Any Reason and Financial Default coverage. However, you may choose to purchase any of our plans up to the day before you depart on your trip.

    In answer to your comment on paying more for a plan within 14 days of departure, there really is only one company on our website offering two Comprehensive plans that may differ in premium depending on the date of purchase. All other Comprehensive plans, including AXA Assistance USA, base their premiums on age of traveler, trip cost and length of trip and do not increase or decrease the closer you get to departure.

    We are inviting you to call Customer Care at (800) 487- 4722 at your convenience so that we can better explain the various plans and pricing with quote comparisons.
    May 05,2017
The trip included a
tour
AXA Assistance USA Platinum
Reasonable price for comprehensive coverage. Didn't need to file claim or use resources but was comforted by knowing that it was available.
Kenneth B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Apr 12,2017
AXA Assistance USA Platinum
Whenever we travel overseas we need the piece of mind you offer. Happy to say we did not need to use.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Apr 10,2017
The trip included a
tour
AXA Assistance USA Platinum
Easy process
Peter C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Mar 24,2017
AXA Assistance USA Platinum
As with all insurance, I was happy to have it and happier that I didn't need to use it.
John K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jan 17,2017
The trip included a
cruise
AXA Assistance USA Platinum
As we did not (thankfully) need to use the insurance, it is hard to judge whether the plan/company was valuable, reliable, or forthcoming.
Donald H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Jan 10,2017
AXA Assistance USA Platinum
The single largest disappoint I have with the plan is the lack of ability to extend the coverage period while on a trip. Business trips are not always predictable and schedules have to be modified to accommodate the need of business. When my trip duration required my presence for an additional two week I desired to extend the original duration of coverage by an additional two week. The inquiries mad through your website could on off an extension of health cover and not an extension of the full AXA Assistance USA Platinum plan. This was unsatisfactory and in the future i will seek and use other plans that allow an extension of the plan to be made during the trip.
Arch H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Dec 19,2016
AXA Assistance USA Platinum
We had to cancel our entire trip and AXA covered all of the non-refundable expenses. They were great.
Steven M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to have to cancel a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 09,2016
AXA Assistance USA Platinum
I didn't need to make a claim so I can't really judge the quality of the policy I purchased. I was happy with the price and coverage provided.
Andrew S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 07,2016
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