Call us

Travel Insurance Reviews AXA Assistance USA Platinum

The AXA Assistance USA Platinum plan offers the highest limits of coverage out of all three AXA Assistance plans. Just like the AXA Assistance USA Gold plan, the Platinum plan provides additional Travel Delay benefits along with coverage if your golf or ski trip is disrupted due to Inclement Weather. Another added benefit is coverage for Sports Equipment Rental coverage.

To learn more, see the AXA Assistance USA Platinum product page.

Customers who have visited Australia rated the AXA Assistance USA Platinum plan
4.46 out of 5
13
ratings and reviews
100%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Platinum
The problem with AXA is that many are ill trained and do not pay attention to detail. I was so sick yet had to be on the phone constantly. There are only a couple of people who truly are good and capable. Some do not know what they are doing! If they could get their act together it would be a great policy and a great company. In the end they did a lot of direct billing which was nice but the enire process was extremely stressful I still have to submit bills to them for payment so I am not sure what they will or will not cover. I asked and no one could say. I think the question was clear but no one knew the answer! The best person was Lynn who is the supervisor. But she is not there 24 by 7 and the night and werkend staff are poor. It truly is a shame. They ate suppose to be the best there is so if they are the best What are the others like. I cannot even begin to imagine.
Jacqueline V. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    We are sorry to hear that you were not completely satisfied with your service experience. We appreciate your comments and continually use customer feedback to improve our products. We hope you will consider us again for future travel.
    Jan 16,2018
AXA Assistance USA Platinum
As with all insurance, I was happy to have it and happier that I didn't need to use it.
John K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jan 17,2017
AXA Assistance USA Platinum
Had a claim for two things. Lost cell phone and lost luggage. The claim took longer than I wanted to be processed, however, both claims were paid in full. I would purchase this insurance again.
Gary N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
Just having the assurance that we were covered made our trip so much easier.
Diane G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
I felt secure in knowing I was covered in case of an emergency.
William C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Platinum
I did not use the AXA Assistance USA Platinum plan at all so I have no experience in promptness of processing claims as well as the amount of reimbursement and ease to recover loss.
Mukesh G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.68)
  3. Medjet
    (4.65)
  4. Nationwide
    (4.64)
  5. Berkshire Hathaway Travel Protection
    (4.63)
  1. Berkshire Hathaway Travel Protection
    (4.69)
  2. GeoBlue
    (4.63)
  3. Travelex
    (4.57)
  4. John Hancock Insurance Agency, Inc.
    (4.47)
  5. IMT Services
    (4.47)