Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers rated the AXA Assistance USA Silver plan
4.53 out of 5
937
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
AXA Assistance USA Silver
Wasn’t needed for any reason. But thankful to have coverage, just in case.
Kathleen Z. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
Something like travel insurance which does not have to be used is always a good thing, providing some peace of mind. It's too bad that travel insurance, no matter the provider, is so expensive.
Gary G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
Although we did not have to make a claim, it was great knowing that we were covered if we needed to make a claim. We have already recommended the Silver Plan to two other couples. Thank you AXA.
Dayne D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
My only thought was that I was over insured. The tour I was on had some coverage, but not cancellation insurance. So I felt I was paying double for similar coverage. However your price was the best I could find. I can't speak for your abilities in covering all these things as my trip was went off without a hitch.
Richard E. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. Feel free to call if you need assistance in choosing the right coverage level. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
tour
AXA Assistance USA Silver
Other than the ease of purchase and the coverage, I can not evaluate the value of this plan since I, luckily, did not have the use it.
Ruth S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
The trip included a
cruise
AXA Assistance USA Silver
Really can't give an honest answer on these questions, as I did not file a claim.
Barbara H. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Jan 16,2018
AXA Assistance USA Silver
One only knows the value of insurance when you need to claim and the claim is settled amicably.
I’ve never had to claim !
adrian a. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for your kind review! We are happy to hear you had no issues on your trip and hopefully the trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 08,2017
The trip included a
cruise
AXA Assistance USA Silver
I'm glad that I didn't have to use the insurance, but it brought peace of mind to know that I had it if I needed it.
Cassie S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Dec 05,2017
The trip included a
tour
AXA Assistance USA Silver
AXA did not respond in to the claim within the time they promised(30 days)after the receipt of our claim. After 30 days we called and were promised a response by the end of the day. 3 days later there was still no response. Called again and promised a call back within an hour. Over 2 hours passed and still no call back. Called them again and was promised a response within 48 hours. 3 days later we received a request for more information, some of which we had provided when we filed our claim. We received a check today, 77 days after we filed our claim. Poor customer service, but at least they paid eventually.
Kenneth L. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing customercare@insuremytrip.com, explaining the events which resulted in a claim, and the challenges you are facing.
    Dec 04,2017
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We apologize for any difficulties you may have experienced in filing a claim and getting a service response. Please note that you can also request a supervisor when your expectations have not been met and we work very closely with the IMT Customer Advocate program. I am sorry your service experience did not live up to expectations but hope that you will consider us for future travel endeavors.
    Dec 08,2017
The trip included a
cruise
tour
AXA Assistance USA Silver
I did not have to use it, luckily!
Deborah V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Antarctica sounds amazing! We are happy to hear your trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Nov 27,2017
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