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Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers who have visited Italy rated the AXA Assistance USA Silver plan
4.51 out of 5
59
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Silver
A couple of weeks before I was to leave for Italy, the doctors discovered I had lung cancer and suggested I cancel my trip as they wanted to start treatment immediately. I notified AXA to cancel my trip and it was done right a way. Filled out proper paperwork and after several months, I received my refund check. I would definitely recommend this travel insurance. They kept me updated as to the progress of the check. Will use this insurance on any of my future travel experience. They were wonderful. I thank you AXA!!!
Helen S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
AXA Assistance USA Silver
Fortunately, I enjoyed the trip and never needed to use your plan. I was happy to get the coverage and felt confident it was just what I needed to cover my trip. Thank you for your service.
Patsy W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
Claim was processed in timely manner.Thank you
edward b. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for the review. It can be quite disappointing to deal with challenges for a trip but we are happy to know your claims experience and processing went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
    Nov 09,2017
AXA Assistance USA Silver
It was nice to have for my peace of mind!
Angelo P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Oct 16,2017
The trip included a
tour
AXA Assistance USA Silver
As with any insurance plan, really cannot comment on overall satisfaction since we had no claims during our recent trip.
George H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 26,2017
The trip included a
cruise
AXA Assistance USA Silver
It's getting to the point where our trip insurance is almost as expensive as the trip.
Margaret W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    We appreciate the feedback you have provided. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
    Dec 07,2016
The trip included a
tour
AXA Assistance USA Silver
It's hard to rate the trip insurance since we didn't have to use it, although it almost came to that for different reasons than what we expected. But for the money...and the peace of mind...we suppose that it was all worth it. And if it had come to it, I am hoping that the company would have stepped up as easily as they made it seem. We will probably never go on another trip without trip insurance.
Deborah M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
Just knowing the policy was in force gave me peace of mind.
Loretta S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.
    Nov 14,2016
The trip included a
tour
AXA Assistance USA Silver
I like the AXA plan because it covers pre-existing conditions (if bought during a short window after the first trip payment) and (according to my reading of the policy) doesn't require that the customer insure 100% of trip expenses in order to make a claim based on a pre-existing condition. All other companies seem to require that 100% of expenses be insured.

The real test of an insurance policy is whether the company actually pays legitimate claims. Fortunately I didn't have a need to file a claim so I can't evaluate this critical issue.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. At the time you purchased the policy, the AXA Assistance USA Silver plan offered the pre-existing conditions waiver without requiring the traveler to insure the full trip cost. However, AXA Assistance USA has recently made changes to their policies. The Silver plan no longer offers the pre-existing condition waiver. The AXA Assistance USA Gold and Platinum plans offer the pre-existing condition waiver, but the customer is now required to insure the full trip cost. Please call us at 800-487-4722 if you have any questions about the pre-existing conditions exclusion and the pre-existing conditions waiver on AXA's policies or any policy offered on our website.
    Oct 27,2016
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Oct 31,2016
The trip included a
tour
AXA Assistance USA Silver
We did not have to file a claim. I did refer this plan to a few people on this trip and as they are frequent travelers, and are older and money is a factor, they are anxious to have this opportunity. So they will be contacting you for future trips.
Jacqualin H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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