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Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers who have visited the United Kingdom rated the AXA Assistance USA Silver plan
4.59 out of 5
43
ratings and reviews
95%
recommended
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Cruise
Filed claim
AXA Assistance USA Silver
One only knows the value of insurance when you need to claim and the claim is settled amicably.
I’ve never had to claim !
adrian a. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thanks for your kind review! We are happy to hear you had no issues on your trip and hopefully the trip insurance plan provided you with the peace of mind to allow you to really enjoy your travel experience without the worry.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Dec 08,2017
AXA Assistance USA Silver
Very pleased with the plans and service you offer. Have recommended to many friends.
William R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you (and your Friends!) will consider AXA Assistance USA for future travels.
    Oct 02,2017
AXA Assistance USA Silver
Fortunately didn't have to use the plan, our trip went without a hitch. But for a hiking trip in a remote area, it was good to know I had coverage if I needed it or had a problem
Patty P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Jun 01,2017
The trip included a
cruise
tour
AXA Assistance USA Silver
We had no incidents so coverage was not requested.
John G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    Nov 22,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
Fortunately my trip was free of calamities, illness, cancelled flights and so on. I felt reassured that I did have my "document" in hand jut in case I needed it and I'll soon be ready to sign up for another adventure with AXA backup!
Barbara D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
    Sep 21,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
They paid 100% of the costs for my unexpected medical treatments. I was very satisfied.
Larry B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
Although we did not have to make a claim. It was a comfort knowing we had the insurance. another on the cruise had a mega medical problem causing the ship to make an unscheduled stop
Joan R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
    May 10,2016
AXA Assistance USA Silver
My suitcase was 24 hours late when I returned from my holiday. I called for a claim form and explained my 24 hour baggage delay, the operator on the phone stated that the coverage for baggage delay was for purchases made, I told the operator that I didn't need to make purchases as I was already at home but I wanted to claim the $100 for 24 hours delay. I wasn't able to claim as I made no purchases, I was disappointed on the wording of the insurance coverage.
Colin W. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for your review. We are always appreciative of comments from our Insureds that can assist fellow travelers.

    As you indicated in your review, Baggage Delay coverage in Comprehensive Travel Insurance plans reimburse you for the additional expenses that you incur during the trip due to a covered Baggage Delay. Since you did not make any purchases, there were no additional expenses so there would be no reimbursement under Baggage Delay.
    Jan 16,2016
  • Crystal
    AXA Assistance USA
    Photo
    Thank you for taking the time to provide a review of your purchase. We apologize for any confusion with the policy benefits which may have occurred. We appreciate your comments and continually use customer feedback to improve our products and service. We hope you will consider us again for future travel.
    Jan 18,2016
The trip included a
tour
AXA Assistance USA Silver
The plan was fine for our purposes.
Juliette B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
The best thing about the insurance plan is that I didn't need it.
Ann P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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