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Travel Insurance Reviews AXA Assistance USA Silver

The Silver plan is the most economical of the three plans offered by AXA Assistance USA. Offering protection for a trip cost up to $10,000, this plan provides protection for your basic travel needs. Coverages provided include trip cancellation and delay, medical benefits, and an optional pre-existing conditions waiver.

To learn more, see the AXA Assistance USA Silver product page.

Customers who have visited Italy rated the AXA Assistance USA Silver plan
4.51 out of 5
59
ratings and reviews
96%
recommended
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Cruise
Filed claim
AXA Assistance USA Silver
nothing happened, that was good. It was good to know that the insurance was there, just in case.
Jay S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Andrew Ostrander
    AXA Assistance USA
    Photo
    Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination.
    We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.
    Sep 20,2016
The trip included a
cruise
tour
AXA Assistance USA Silver
My wife had medical problems and required hospitalization as well as a medical return flight. Dealing with AXA to get moved to a different hospitalization and then to get a medical flight home was a nightmare. They said we just need the attending physician to confirm that she is stable enough to fly but not strong enough to go on a commercial flight. That was done an then seven days later they were able to arrange a flight. The company that flew us home said that when they were finally contacted it took twenty minutes to put the pieces together, not seven days.
It almost appears that they were just waiting and hoping that the patient would either die or become too weak to fly on a medical flight.
In addition, they do not seem to have people capable of speaking foreign languages. They should not be in business.
David C. would not recommend this plan to a friend or relative.
5 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
Fortunately, I did not have to make a claim. Will buy again for future events!
Timothy R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
The rate was affordable and gave me peace of mind just in case it was needed.
Rosemarie D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
AXA Assistance USA Silver
At the last minute I had to have surgery and was not able to go on the trip. Besides being heartbroken over missing a trip, we were also concerned about the insurance claim. I am happy to report that we received our check and we plan to take another cruise and use AXA insurance again. This time we will not make a claim because we are going no matter what!
Diane J. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
We insured a trip to Italy, which we had to cancel because of a cancer diagnosis that prevented our traveling. The paperwork requirement to file a claim was not overly burdensome, and the claim was processed within a two-month period. Obviously, we would rather have been able to travel, but the trip insurance was a valuable investment. I'd recommend this company to other travelers.
Donovan W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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