Travel Insurance Reviews Berkshire Hathaway Travel Protection ExactCare®
The Berkshire Hathaway ExactCare plan includes excellent comprehensive benefits such as trip cancellation, trip interruption, baggage protection and travel delay. Medical and emergency medical evacuation coverage is also included. Below are the reviews from travelers like you who have used this plan.
Learn more about Berkshire Hathaway Travel Protection.
Berkshire Hathaway Travel Protection
ExactCare
I am happy to report I had no issues but felt good about having the insurance if something did happen
Barbara L. would
recommend this plan to a friend or relative.
Berkshire Hathaway Travel Protection
ExactCare
My wife injured her foot walking in Paris. BHTP sent her a list of English speaking doctors, followed up with her the next day, made it super easy to file the claim, and sent her a full refund within a couple of weeks. This was the best customer experience we've ever had with an insurance company. We travel frequently and from now on we won't leave the house without buying a policy from BHTP. They are the best.
Mario S. would
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
-
Brittany GBerkshire Hathaway Travel Protection
Thank you for your review, we're glad you've had a positive experience.Oct 06,2021
Berkshire Hathaway Travel Protection
ExactCare
We had to make a claim on our plan, and the process was fantastic. I would 100% buy insurance from Birkshire-Hathaway Travel Protection Again.
We were scheduled to spend Christmas and New Years of 2019/2020 in Europe. We'd bought our airline tickets on miles, so initially didn't plan to even purchase insurance. But, then just a couple weeks before departure, I thought, "Well, stuff happens at the holidays and a lot of our accommodations are non-refundable, so maybe I should get a plan."
2-days before departure, one of our family members had an unexpected medical emergency that prevented us from going on the trip, and required emergent surgery.
I contacted BHTP to let them know we were going to have to cancel, and make sure I "read all the fine print" about my responsibilities related to cancellation. The fine print was reasonable, essentially stating that I had to promptly notify all the trip providers that I was canceling, and obtain whatever refund I could.
I did this, by email whenever possible for the purposes of easy documentation, and submitted my initial claim with BHTP.
I then sort of let things slide for a while. Canceling the trip was emotionally stressful, compounded when COVID came a couple of months later and we had to delay the "replacement' trip indefinitely. Our BHTP rep let me know that I had 1-year from the date of the initial claim to finish submitting documentation, and so I took my time.
Finally, last month (November of 2020) I realized I'd been procrastinating for too long and had better act. I collected all the required documentation. Because our trip was booked independently, we had over 10 individual items that we were claiming reimbursement for. AirBnbs, VRBO's, food and city tours, an EasyJet flight and train tickets, and a short-term rental booked direct with a local company.
When I gathered everything together and put it in a PDF, there were over 90-pages of documentation (receipts, cancellation emails, documentation of the refunds we were able to obtain, credit card statements and more) in addition to our actual claim form.
I summarized the charges in an excel sheet, to make life easier for the claims adjuster, and then sent it off.
I fully expected some back and forth, requests for additional documentation or attempts to refuse our claim on some technicality that I'd missed in the fine print.
I got none of that. This morning, about 3-weeks after submitting our final claim form and documentation, I got a notification that the full amount of our claim (Just under $6k) was sent to my Paypal account.
I would 100% purchase trip insurance from BHTP again, in a second. My interactions with customer service reps were pleasant and helpful, their claim process was not burdensome, and ultimately, our claim was paid promptly and without issue.
We were scheduled to spend Christmas and New Years of 2019/2020 in Europe. We'd bought our airline tickets on miles, so initially didn't plan to even purchase insurance. But, then just a couple weeks before departure, I thought, "Well, stuff happens at the holidays and a lot of our accommodations are non-refundable, so maybe I should get a plan."
2-days before departure, one of our family members had an unexpected medical emergency that prevented us from going on the trip, and required emergent surgery.
I contacted BHTP to let them know we were going to have to cancel, and make sure I "read all the fine print" about my responsibilities related to cancellation. The fine print was reasonable, essentially stating that I had to promptly notify all the trip providers that I was canceling, and obtain whatever refund I could.
I did this, by email whenever possible for the purposes of easy documentation, and submitted my initial claim with BHTP.
I then sort of let things slide for a while. Canceling the trip was emotionally stressful, compounded when COVID came a couple of months later and we had to delay the "replacement' trip indefinitely. Our BHTP rep let me know that I had 1-year from the date of the initial claim to finish submitting documentation, and so I took my time.
Finally, last month (November of 2020) I realized I'd been procrastinating for too long and had better act. I collected all the required documentation. Because our trip was booked independently, we had over 10 individual items that we were claiming reimbursement for. AirBnbs, VRBO's, food and city tours, an EasyJet flight and train tickets, and a short-term rental booked direct with a local company.
When I gathered everything together and put it in a PDF, there were over 90-pages of documentation (receipts, cancellation emails, documentation of the refunds we were able to obtain, credit card statements and more) in addition to our actual claim form.
I summarized the charges in an excel sheet, to make life easier for the claims adjuster, and then sent it off.
I fully expected some back and forth, requests for additional documentation or attempts to refuse our claim on some technicality that I'd missed in the fine print.
I got none of that. This morning, about 3-weeks after submitting our final claim form and documentation, I got a notification that the full amount of our claim (Just under $6k) was sent to my Paypal account.
I would 100% purchase trip insurance from BHTP again, in a second. My interactions with customer service reps were pleasant and helpful, their claim process was not burdensome, and ultimately, our claim was paid promptly and without issue.
Andrew H. would
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
-
Brittany G
Berkshire Hathaway Travel Protection
Thank you for your review, we're glad you've had a positive experience.Mar 31,2021
Berkshire Hathaway Travel Protection
ExactCare
It was reassuring to know that if a need for medical care arose during my trip it would provide coverage. My wife tripped on an uneven sidewalk and could have injured herself. Fortunately it wasn’t anything but things happen that you don’t expect. Best to have coverage even though you don’t use it.
0Peter S. would
recommend this plan to a friend or relative.
-
Brittany G
Berkshire Hathaway Travel Protection
We are glad she is okay. Thank you for your feedback, we appreciate it!Dec 11,2019
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
This insurance is like fire insurance on your home...you hope that you never have to use it. However, common sense and normal risk management strongly suggest that this tool be employed on trips involving lengthy lead times and/or significant cost. In comparing several companies' offerings, I have repeatedly found the BH policies to offer the most coverage at competitive prices. I have used them several times and have been very satisfied.
John A. would
recommend this plan to a friend or relative.
-
Brittany G
Berkshire Hathaway Travel Protection
Thank you for your feedback, we appreciate it!Jun 19,2019
The trip included a
tour
Berkshire Hathaway Travel Protection
ExactCare
No issues, no problems, no claims, so can't really rate some aspects of the plan.
William D. would
recommend this plan to a friend or relative.
-
Brittany G
Berkshire Hathaway Travel Protection
Thank you for taking the time to provide your rating. We do appreciate it!Jun 12,2019
Berkshire Hathaway Travel Protection
ExactCare
How can I know if a plan was good if I didn't use it? I could only guess.
Gary D. would not
recommend this plan to a friend or relative.
Berkshire Hathaway Travel Protection
ExactCare
I could only recommend this if I had filed a claim and compensation would be as smooth as I would expect. Fortunately I didn’t have to get to that point.
Geerhard B. would not
recommend this plan to a friend or relative.
-
Christine Sapa
Berkshire Hathaway Travel Protection
We would like to thank you for taking the time to provide a rating, we appreciate it!Jan 11,2019
Berkshire Hathaway Travel Protection
ExactCare
Did not use the insurance - so no opinion of its value.
WONDA B. would
recommend this plan to a friend or relative.
Berkshire Hathaway Travel Protection
ExactCare
Did not need to use so am thankful for that but also glad I had it in case of an emergency
Katherine B. would
recommend this plan to a friend or relative.
Show
reviews per page.