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Travel Insurance Reviews Crum & Forster - Travel Insured International

Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.

Learn more about Crum & Forster - Travel Insured International.

Customers who have visited Chile rated C&F Travel Insured International
4.13 out of 5
31
ratings and reviews
87%
recommended
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Cruise
Filed claim
C&F Travel Insured International Worldwide Trip Protector Plus
They have dragged their feet from the beginning of the claims process. I know it's COVID but my trip was in mid March, I didn't get to take it. I filed my claim in March. It's July. Still no refund for my cancel for any reason plan. Now they've pawned me off on the airline to try to get my own refund. I am thoroughly disappointed. Not sure why I even paid them for the policy if i have to do all the leg work myself. They have been fighting me every step of the way. Making me resubmit paperwork more than once. Telling me i was being "escalated" to a faster service and it's gets slower and more round about as it goes. I think they're hoping I give up on my money but I absolutely resuse. I want my money back. I'll NEVER EVER use them again and I don't recommend them to anyone else.
Adrienne L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    Please see the response from C&F Travel Insured regarding your review:

    "Thank you for your feedback. We strive for customer experience excellence. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. Thank you for your patience."
    Nov 06,2020
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
It was reassuring to have insurance especially at the time of COVID 19.
Panchali D. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector Lite
You should remove this company from your list. They are unresponsive, poorly managed, and have been getting horrible reviews. I have used your service for years, but your recommending this company has now made me worried. This is only 1* company, since insurance means that you actually get reimbursed for insured loses!!
Thomas L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Megan
    Photo
    Thank you for your feedback.

    All travelers that purchase a policy through InsureMyTrip have access to our Anytime Advocates® program. This unique program is designed to save our travelers time and money by contacting the travel insurance provider directly to smooth out any kinks in the claims process. The InsureMyTrip Anytime Advocates® will help any customer with:
    Claims assistance
    Receive expert advice on how to navigate the claims process and file a claim properly with your travel insurance provider.
    Dispute resolution
    Anytime Advocates® will check the status of a claim. If a claim is denied, an advocate will work on behalf of the customer to learn why or to help with the appeal process.
    Sep 03,2020
  • Megan
    Photo
    Please see the response from C&F Travel Insured:
    "We thank you for your feedback and apologize for the frustrations you’ve had during your experience with our company. Our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at [email protected] . "
    Sep 10,2020
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Lite
We were able to enjoy our cruise knowing we had insurance covering issues from luggage to health. It was definitely money well spent. Thanks. Our luggage didn't arrive until an hour before leaving port due to a room change. While we were stressed about it, we knew any delay or missing luggage would have been insured by this policy.
Jay M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector
I realized why it is rated so high. If you read the reviews, most of the people did not have to use the coverage. I would not recommend this insurance and will not ever use it again. Please look elsewhere and save yourself time and stress. I researched and choose this company because it is rated high (by those who don't file a claim). If you look at those who do file a claim, it is not rated well at all. My camera damage situation did not fit into the boxes they wanted it to so the forms and processes did not work with my situation. Because I did not report the damage to my camera to anyone (since it wasn't the airline, hotel or trip operator's fault) they will not pay my claim or honor the insurance I purchased even though my camera is no longer usable and it occurred during my "covered" trip. I filled out all the paperwork, provided pictures and offered additional information but now they have gone silent. I returned from my trip in early November, it is now January. I am going in another direction to get my camera taken care of. The customer service, if you can call it that, is hard to access and lots of time waiting on the phone. I have other companies that I have used in the past that I will go back to. I do not recommend this insurance coverage.
Amy D. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback. We have received the following response from your travel insurance provider, C+F Travel Insured International:

    "We are sorry for the disappointing situation that has occurred. Your Claims Analyst will be contacting you to further discuss your claim. Thank you for your patience, we apologize for the inconvenience."
    Jan 09,2020
  • AmyD
    Photo
    I am pleased to say that the company reached out to me to make things right with regard to my claim. I will have a satisfactory resolution to my issue. I appreciate the response and willingness to move things forward in a positive direction.
    Jan 09,2020
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
I was very pleased with the service that was provided with the insurance company. I would highly recommend them and would use them in the future.
Elizabeth M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
Glad I did not have to use it... but the cost was high.
marcia w. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you for taking the time to reply. We are glad to hear that you enjoyed your trip.

    Please note that Crum and Forster Travel Insured calculates their Comprehensive plan premiums based on the traveler's age, trip cost and length of travel.
    Nov 14,2018
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Lite
Fortunately, I didn't have to file any claim, so I can't review the process.
Kay F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
I was grateful to have a peace of mind while traveling for such a low cost. Will definitely use this again!
David O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Plus
I had a claim for $50 for damage to the luggage. The insurer asked for the same items multiple times.I will most likely not use this insurer again.
Colleen K. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Melissa J.
    Photo
    Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.
    Aug 15,2017
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