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Travel Insurance Reviews Crum & Forster - Travel Insured International

Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.

Learn more about Crum & Forster - Travel Insured International.

Customers rated C&F Travel Insured International
4.58 out of 5
7,125
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector Plus
just glad i didn't need to make a claim
Teresa B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
I used to get my travel insurance from one specific provider, but in these Covid-19 times everybody's changing their coverages and prices. Insuremytrip lets me see all my options so I can pick the one that's best for me.
Richard B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Thankfully I didn’t need to file a claim but it was so comforting to know that if I needed to, the insurance was there to back up my trip. Especially during a pandemic. I would definitely use this company again.
Terry S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Plus
Please read!! Our Ireland trip was planned for April 2020 but obviously Covid got in the way. At that time, if I cancelled we would have received back 100% since the policy was purchased pre-Covid. We still hoped to travel to Ireland so I asked about moving the trip to a later date instead of making a claim but wanted to be sure my coverage would stay the same. I was told I could move it with the same coverage. I kept the policy instead of making a claim and in January 2021 I moved the travel dates to July 14-25 which seemed reasonable for the Ireland to open for travel.

On May 31, I was informed by our tour company that Ireland wouldn't open to US travelers until July 19. We were landing on July 15 so we would miss it by 4 days. I tried to change our dates but was unable. On June 29, I cancelled with our tour company. Two weeks notice seemed like a fair amount of time to give notice to a small family owned tour company. July 19 was a government set date that I had no way to get around.

I contacted C&F in late July to let them know I was submitting a claim. They promptly sent me an email with a list of documentation required to support the claim. I provided everything. I only claimed the tour company deposit which was $1466 of a $6100 policy. Our plan was to use the flight credits in the future.

In late August I received a call from a C&F agent stating that I had been approved for reimbursement but for only 75% for Cancel for Any Reason. I asked why I wasn't getting 100% since it was a pre-Covid policy and was told that based on her "research" I was actually able to get into Ireland starting on January 26, 2021 which she had read on the US Embassy for Ireland's website. I explained that January 26 couldn't be possible because it didn't open until July 19. I was told to provide documentation and/or website links to prove that date.

Within a few hours, I provided the supporting links including one directly from the US Embassy for Ireland's website which states that non-essential US travelers were not allowed in until July 19, 2021 without quarantining for 2 weeks. I did not point out that in all her "research" she failed to notice that the January 26 date was for travelers coming INTO the United States not into Ireland. I assume it was an honest mistake but simple internet research supported the July 19 date that I indicated on my claim.

This morning I received a call that my appeal was denied. I'll still only receive 75% CFR because I did not provide proof that we couldn't enter Ireland on June 29 (the day I cancelled). Ireland has been closed since Covid started which they no doubt know. So I provided proof that it didn't reopen its borders until July 19 BUT they want to me prove that I couldn't enter 20 days earlier (when I cancelled). No joke. Sure sounds like a shell game to avoid paying the additional 25%.

I realize it's only 25% but its about principle now so I'm having InsureMyTrip mediate. I'll update my review when this resolved.
Cheryl M. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Sally
    Photo
    Thank you for your Review. Please see the response provide by C&F Travel Insured.


    "Thank you for your feedback. We strive for customer experience excellence. Our apologies for the frustrations you’ve experienced. Please email your contact information to [email protected] , to further discuss your situation. "
    Sep 15,2021
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector
Thanks
Douglas O. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Everything was good. I fell down and broke bones. The only thing that was a bit difficult was finding a telephone number that went through from Puerto Vallarta Mexico to the USA. It was a good private hospital and all charges were paid by insurance.
Daniel M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
I always feel very comfortable and confident when I have Insurance from your company. One of the best products to have when on vacation in my opinion. The rates are very good for what you get as coverage. I really appreciate your company. Thank you so much!
Dawn S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Too slow to process claims, customer service teams are not all on the same page, get different answers every time. Too many repetitive documents requested, all PDFs, need to fill in manually.
Viviana D. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Sally
    Photo
    Thank you for your review. Please see the following response from C&F Travel Insured.

    "We thank you for your feedback and apologize for the frustrations you’ve had during your experience with our company. Our relationship with our customers is very important to us. If you’d like to discuss your situation further please contact us at [email protected] We appreciate your patience."
    Sep 08,2021
C&F Travel Insured International Worldwide Trip Protector
The price was perfect for 3 travelers for extra protection.
I contacted the customer service before purchase twice and they were both times very helpful.
Nicole N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Lite
My trip was cancelled because of the worldwide covid pandemic. After filling out many forms and submitting many documents, it took the Insurance Company almost 9 months to tell me that there was a line in my plan that said they would not pay if the trip was cancelled by the provider.
Donna K. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Sally
    IMT
    Photo
    Thank you for your review. We received the following reply from C&F Travel Insured International.

    "We thank you for your feedback and apologize for the frustrations you’ve had during your experience with our company. If you’d like to discuss your situation further please contact us at [email protected] Thank you for your patience."
    Sep 08,2021
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