Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
Bought this plan for a trip to Spain and had to file a travel interruption claim. It took forever to get in contact with someone to file the claim when we got back. Then it took 2 months for Travel Insured to request additional paper work. Then it took over a month after that to fully process my claim for much less than I felt I was due. No communication during the 3 months besides the request for additional information. Horrible, horrible customer service and a ridiculously long processing time. Then barely an explanation of my claim amount and why it was less than 1/3 of my initial claim. Never again will I purchase a travel insured plan.
Scott B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Filed claims for delayed baggage, missed connections and a medical expense. It took over two months, multiple emails and phone calls to get my claims processed. The time between emailing information, the company reviewing it and responding was around 3 weeks. Since additional information was required after my initial submission the process was delayed further. This company required more details (i.e. copies of credit card statements in addition to receipts to substantiate cots incurred) than either the airlines or travel insurance companies I've worked with iin the past. They did finally pay for all the costs I incurred that were covered.
I would not use this company again.
I would not use this company again.
HARRY S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
I am just very grateful that I didn't have to use the insurance!
Patricia S. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Fortunately, our trip went very well, I did not get sick or need the health coverage. I was very happy to know I had the coverage and it made me feel more secure and the trip more enjoyable.
Elizabeth S. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Lite
I travel several 2 week trips per year, planning way ahead! Since I am over 80 years old, it is necessary to insure against some health issue that may come up. It is costly at my age so appreciate the format that "Insure My Trip" lets me use to determine who to cover me each time. This trip C + F Travel had the best choice for what I wanted.
Elizabeth M. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
We have not had to file a claim, so cannot comment on claims processing. We do like peace of mind while travelling, so have been willing to buy insurance.
Leonard S. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Glad did not have to file a claim but good to have. Wish there is senior discount and for frequent flyers too.
Evelyn D. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector Lite
We were not able to get our money back on the air as they siad what was going on in barcelona was not terrorism. The airport was closed ,53 people were injured and there were problems all over the city. American Air finally refunded my money. The insurance was useless. We cancelled our trip.
Diane P. would not
recommend this plan to a friend or relative.
-
Carol
Thank you for your feedback. Unfortunately, civil unrest does not meet the definition of Terrorism in your policy.
“Terrorist Incident”
means an act of violence, that is deemed terrorism by the United States Government other than civil disorder or riot (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting alone or in association with other persons on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any other government."Nov 05,2019
C&F Travel Insured International
Worldwide Trip Protector
While I did not have a claim on this trip, the coverage provides peace of mind should something happen. I did file a claim on a different C&F policy a year ago and the claim was paid completely, saving me $4,000 of out-of-pocket expenses.
Paul L. would
recommend this plan to a friend or relative.
C&F Travel Insured International
Worldwide Trip Protector
Purchased this plan in February, 2019 for a trip to Spain that my wife and I were doing on our own in September, 2019. I had to cancel for medical reasons and file a claim. I liked that I could file much of the claim on line. But there were delays in processing and sometimes it seemed like the right hand didn't know what the left hand was doing in their Claims Department. The company received my claim in the mail on 8/24/19. On 9/18/19 I received an email requesting copies of additional receipts which I immediately faxed to them that same day. Having received no acknowledgment of receipt of those documents, I again contacted the insurer via email on 9/20/2019 and received a reply from Claims Support on 9/25/2019 stating “I was able to locate the fax and it is with our linking department who should attach it to your file shortly.” As of 9/30/2019 the insurer’s web site still showed only “Information Requested” on 9/18/2019" and had not been updated to confirm that they received the documentation I had faxed on that same date. Much to my surprise on 9/30/19 I received another email from the insurer with the same request for copies of receipts that they sent me on 9/18/19. That exhausted my patience so I emailed them a complaint that I was ready to file with insuremytrip.com, the Pennsylvania Insurance Commissioner, and their company's CEO. Within minutes of sending that I received a phone call from the Claims Dept. indicating that the receipts I faxed on 9/18 had been found, the claim processed, and the check was in the mail. I did receive the check on 10/3/19. But I felt that the company put me through unnecessary additional stress during the time that I was dealing with my medical issue that was the basis for my trip cancellation and insurance claim.
Mark P. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Carol
Thank you very much for your 4 star review. We appreciate your patience. Although we are sorry that you experienced delays in the handling of your claim, we are pleased to hear that you did receive your check.Oct 04,2019
"We apologize for any frustrations during the claims process. Our goal is to provide the best possible customers service to each and every one of our travelers. We will pass on your feedback to help better our service going forward. Thank you!"