Travel Insurance Reviews Crum & Forster - Travel Insured International

Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.

Learn more about Crum & Forster - Travel Insured International.

Customers who have rated C&F Travel Insured International
4.58 out of 5
1,243
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector
I have been purchasing travel insurance for all of my vacations on a regular basis and was interested to see what would happen when our return flight was cancelled by the airline due to weather, presenting the opportunity to file a claim. In a short conversation with a Travel Insured representative, I was curtly informed that a "Missed Connection," was not what I assumed it to be, and my claim was not covered by the policy.

According to my travel insurance summary, benefits would be payable for a "Missed Connection" due to a delay of three hours or more. We were able to get on another flight but due to the flight cancellation we were delayed at the airport for four hours; we didn't arrive at our home airport until after midnight and incurred extra expenses for our transportation back home from the airport (a relative was going to drive us home but couldn't do it at that hour). I was hoping to file a claim for the unexpected transportation expenses to get home from the airport.

However, when I called Travel Insured I was told to read page 14 of my travel insurance policy document, where it states that a "Missed Connection," is only applicable at the beginning of a trip, and only if you miss your cruise or tour. So missing our ride home from the airport was not covered. I had actually tried to call Travel Insured when our flight was cancelled to get clarification of how the policy applied to our situation, but the office was closed. I then called the 24 hour travel assistance line that is offered in conjunction with this policy; the representative I spoke with cautioned that she did not work for Travel Insured and could not interpret the policy, but she also assumed that the "Missed Connection" could apply to my situation. She also tried to reach someone at Travel Insured, but was not successful.

The claim I had wanted to file for transportation was minimal, and I'm not very happy with the results of this "test run." I think next time I would spend more with another company that provides better coverage and clearer and more straightforward terms and conditions, and also one that has representatives who can be reached when needed. I would say this insurance can work for you if you are willing to thoroughly read and memorize the 56 page policy document and are satisfied with the loopholes.
Lee B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. C&F Travel Insured International has issued the following reply:

    "We apologize if you have experienced any frustration or inconveniences. After speaking with the Customer Care Department, it was indicated that you were delayed for 4 hours on your return flight and were looking to file a claim. The rep advised that the Missed Connection is if you miss a cruise or trip departure due to a delay; therefore, this situation wouldn’t qualify for benefits. The rep also explained that in order for Travel Delay benefits to be payable, you would have to be delayed for 6 or more hours. Unfortunately, since it was a delay of only 4 hours, the use of the benefit was not qualified. We urge you to contact us any time at 1-800-243-3174 with questions or concerns before, during, or after your trip to ensure you are receiving the best coverage and service possible. Thank you."
    Jan 12,2017
C&F Travel Insured International Worldwide Trip Protector
I have consistently bought this insurance best coverage for the money
michael f. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Lite
Cost was too high for small amount of coverage and short duration of trip
Susan S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
C&F Travel Insured International Worldwide Trip Protector
We cancelled our trip to Cairo and Istanbul due to unfortunate terrorist attacks in those cities in December. We are quite pleased with the professionalism our claim (for the non-refundable expenses) was handled by Travel Insured. Within a week of us submitting the necessary forms and proof of expenses, we got a call that a check was in the mail. This is the first time we have claimed on travel insurance and this experience has made us a customer with Travel Insured for good.
Hajra M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Very satisfied with C&F Travel Insurance that we purchased. We have purchased trip insurance only one other time and we are very frequent travelers. We decided to buy it this time since we were traveling to Spain during the holidays and it was more expensive than most of our other trips. My dad was traveling with us and became very ill just a few weeks before our trip, forcing us to cancel. We completed the required paperwork and the claim was settled and paid within 3-4 weeks. I would definitely use this company again.
Jason S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
C&F Travel Insured International Worldwide Trip Protector Lite
After a phone call, I was given the information needed to apply for a refund of medical expenses due to an illness on our cruise. I was treated professionally, and courteously, and able to complete the paperwork that was necessary. It has been mailed as of 12/15/16. Excellent phone staff.
Brian H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Plus
Although I did not need the plan, I purchased it just in case because I was traveling out of the country, and there 10 separate flights involved. Despite nearly being stranded due to winter weather, the trip worked out fine. Better to be safe than sorry, so I advise having coverage to be on the safe side.
Seth M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector Plus
Haven't had to use one that I've purchased, but great peace of mind. Isn't that what insurance is all about? Make sure you ask for and get the option that guarantees the hospital admittance.
William F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
C&F Travel Insured International Worldwide Trip Protector Plus
This policy had more of what we wanted than other policies and seemed more customer-friendly and considerate/ supportive. Glad we didn't need to use it but felt confident it would be good if we did.
Lorrie H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
C&F Travel Insured International Worldwide Trip Protector
Excellent Value
Michael G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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