Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Warning: Before purchasing and paying any premium for travel insurance make sure you read the actual policy and review EVERY possible reason that that travel insurance company could use to deny your claim.
Michele S. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
Thank you for your feedback, Michele. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes approximately 20 different covered events that can qualify for Trip Cancellation coverage, the plan is unfortunately unable to provide coverage for every event that might cause you to cancel. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please reach out to us at the phone or email listed above.Nov 03,2023
The trip included a
tour
Generali Global Assistance
Preferred
It would be hard to rate the service without having an accident and then needing it.
Luckily I did not have any accidents on my trip, then my review might have been different.
Luckily I did not have any accidents on my trip, then my review might have been different.
Dan W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Preferred
I had COVID and the insurance policy I paid for turned out to be absolutely useless. Never again will I use Generali Global Assistance company, this is why:
I tested positive for COVID using my home test kit while in Melbourne, AU. I tried but couldn’t find a testing facility to obtain an “official doctor notice”. I contacted Generali assistance line for help with locating a facility to certify my test result. They found a place in Perth (!) which is on the other side of the continent! After explaining this to the rep they advised me to use “Google” although I had told them I had already tried the Google route in vain and that’s why I was calling them. No other solution was offered. Now I can not even submit my claim because I don’t have a medical doctor notice certifying I had COVID. I do have pictures of the test result, but it is “not official”.
I tested positive for COVID using my home test kit while in Melbourne, AU. I tried but couldn’t find a testing facility to obtain an “official doctor notice”. I contacted Generali assistance line for help with locating a facility to certify my test result. They found a place in Perth (!) which is on the other side of the continent! After explaining this to the rep they advised me to use “Google” although I had told them I had already tried the Google route in vain and that’s why I was calling them. No other solution was offered. Now I can not even submit my claim because I don’t have a medical doctor notice certifying I had COVID. I do have pictures of the test result, but it is “not official”.
Inna S. would not
recommend this plan to a friend or relative.
-
Angie
Thank you for your feedback, Inna. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recordings to ensure our team is providing the best service possible. If you need any additional assistance after your travels, please contact us at 800-348-9505 or via email at [email protected].
Jul 14,2023
Generali Global Assistance
Premium
Very good travel insurance. Also cost effective and affordable
Jacob A. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I didn’t use it but it was nice to know I had it.
Carolyn A. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
Very difficult to file a claim. After finally getting the claim to go through and still haven't heard back after over a week. I can't mange what they would be like if you had a emergency over seas.
David M. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Hello David. Thank you for sharing your feedback. We are very sorry for not meeting your expectations with the claims process. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.
Feb 03,2023
Generali Global Assistance
Standard
Cant review, fortunately i was not sick during my trip
JOHANNA O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
After shopping several insurance providers I found Global Assistance the easiest to deal with and understandable an at a better price.
Del B. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
didn't hvae to use it which was a good thing but it gave me peace of mind.
Ronnie D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
This was the first International convention I attended out of the United States. Everything went smoothly for me. I have friends who also wanted to travel out of the country and did not have insurance on the trip. I will definitely refer them to you
Wanda D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful