Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Just the right coverage for our family trip to Ireland. At the right price.
James W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha FourezGenerali Global Assistance
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!Apr 10,2024
The trip included a
tour
Generali Global Assistance
Preferred
I can say how good this plan is, because I did not have to file a claim. By having this plan made me feel comfortable if there was a need.
Sharon W. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I filed a claim for trip interruption, because I contracted Covid during my trip, and had to leave my tour. Generali denied my claim, because I wasn't sick enough to require treatment by a physician or medical facility (they require documentation of such). So I had a trip interruption, but Generali's policy is written in such a way as to deny my claim. Read the entire policy that you are purchasing, and make sure you follow it to the letter, or you will not be properly compensated by Generali.
Jason B. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Generali Global Assistance
Standard
My experience with filing my claim was far from satisfactory. The customer service was impossible to reach and when they were reached, very poor service. I would not recommend this company to my worst enemy!
In the future I will consider that a reasonable price is no guarantee of hood service.
In the future I will consider that a reasonable price is no guarantee of hood service.
Helen H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for sharing your experience with us, Helen. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. If you have any additional questions or would like to speak to one of our dedicated customer service reprentatives, please reach out to us at (800) 348-9505 or via email at [email protected].
Aug 04,2023
The trip included a
cruise
Generali Global Assistance
Standard
Very please with whole process to get the insurance.
John C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My claim handled amazingly fast for all the travel difficulties these days.
CHRISTINE H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
I got ill with covid and had to cancel my trip. As I was very tired, filling out the paper work took me two days, but it paid off. Generali emailed me almost immediately that they are processing the claim and soon thereafter told me they would send the check. I received it yesterday.
Brita B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Generali Global Assistance
Standard
Fortunately we did not need to use the insurance, so I can’t speak to how the response would have been had I filed a claim.
I thought the cost was reasonable for what seemed to be decent coverage and gave me peace of mind.
I thought the cost was reasonable for what seemed to be decent coverage and gave me peace of mind.
Rose Marie C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
Appropriate coverage for a very reasonable and competitive cost. Thankfully did not need to use it but at ease knowing we had coverage as we were on Medicare.
Kent M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Preferred
The Government shut down travel to Ireland. This company refused to return my $400+ premium because of their 10 day free look period. All was well at ten days but ended the trip after that. No cooperation from this company on returning the premium. I would recommend no one do buisness with this company!
William H. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
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Sally
Thank you for your review. Please see the response from Generali.
"We’re sorry the coverage didn’t meet your expectation. As stated in our policy documents, our plans only reimburse for non-refundable, pre-paid trip costs if you need to cancel your trip for a covered reason. Generali Global Assistance plans do not offer coverage if you cancel your trip due to fear of traveling due to Coronavirus, unless you added Trip Cancellation for Any Reason coverage. To see if you qualify for a voucher that may be applied to travel at a future date, please visit generalitravel.com/voucher. It is important that you review your Description of Coverage, which are available before and after your purchase. We take customer service very seriously and want our customers to make informed choices when purchasing travel insurance."Sep 29,2021