Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
I had to change the dates of my trip because of a delayed flight at the outset of my trip. I called Generali and spoke with a representative who made the changes on the spot. I was impressed at the ease with which this happened.
Timothy G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The best news is that nothing occurred on my trip to make filing a claim necessary.
Maryann R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
As others have mentioned, everything seemed to go smoothly but I did not need to file a claim.!
Nonetheless I would use this company in the future.
Nonetheless I would use this company in the future.
Gary G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I had no need to file a claim, however I did lose my phone in Barcelona on second day and was unable to contact Verizon because they required 2 step verification. They wanted to send number to my LOST PHONE. There was no option, to way to get to a human. Got home, got new phone and had to pay. I made a police report in Barcelona, but I don't think this travel insurance covers ky deductible for replacement phone. I am glad to have insurance and not need it for other part of the trip.
Kenneth C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My suitcase was delayed for 3 days - Generali plan covered the minimum items I purchased the first couple of days promptly
Eliana S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Didn't have to use the insurance, thank goodness! Will buy again next year. Judy
Judy N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Didn't have to use the insurance but the coverage seemed good and gave peace of mind. Still, pretty expensive.
Thomas B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Felt reassured to have the coverage.
Louise M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
My experience with filing my claim was far from satisfactory. The customer service was impossible to reach and when they were reached, very poor service. I would not recommend this company to my worst enemy!
In the future I will consider that a reasonable price is no guarantee of hood service.
In the future I will consider that a reasonable price is no guarantee of hood service.
Helen H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Angie
Thank you for sharing your experience with us, Helen. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. If you have any additional questions or would like to speak to one of our dedicated customer service reprentatives, please reach out to us at (800) 348-9505 or via email at [email protected].Aug 04,2023
Generali Global Assistance
Standard
Filing a claim was difficult by uploading all 5 documents- required written proof of delay from airport which was time consuming; Got no response from Generali until I called- had to communicate via "chat" not a person; rep said they would forward my issue to a rep - which should not have been necessary to have to ask; finally got a response a week later after I called that they would be reimbursing us for hotel and extra night of parking. Received last email two months after flight was cancelled.
Beth T. would not
recommend this plan to a friend or relative.
-
Angie
Hello Beth. We’re sorry for the inconvenience and will use your feedback to improve the claims process. Thanks for buying a Generali travel insurance plan.
Jul 31,2023