Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers who have and taken a cruise rated CSA Travel Protection
4.64 out of 5
961
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
CSA Travel Protection Custom
A comprehensive plan was required for the trip we were taking to subantarctic islands off the coast of New Zealand. The plan we purchased contained all of the necessary elements for our trip and was cheaper than equivalent plans. That is the operational definition of a good deal.
Sharon D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
You really never know how good or bad an insurance company is until you have to file a claim.
Well I had to file a claim recently and CSA are first class.I was amazed how fast they paid my claim
in full,very professional.Thankyou.
John C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Yes, I liked the plan and will do so again in the near future. The most important part of the plan is the protection for the cost of the trip, in case of having to cancel.
lawrence k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom Luxe
I purchased a plan through CSA for a cruise I was taking with my 80+ year old parents in this past October. My parents also purchased travel insurance through insuremytrip, but with another carrier. I've purchased trip insurance a dozen or more times in the past and luckily, never had to make a claim.
Well this time, lo and behold, my poor mother fell and broke her hip 12 days prior to our departure date. I immediately started my claim. I had a difficult time getting my mother's orthopedic surgeon's office to complete CSA's Physician Statement form because the office said it was a HIPAA violation - regardless of the fact that my mother had signed a release specifically allowing them to disclose that information to CSA. Since my mother had also purchased insurance and her surgeon DID complete her carrier's Physician's Statement form, I submitted a copy of that one to CSA and asked if they would take it instead of their own form and apparently they did because my claim was subsequently approved and I was reimbursed the entire cruise fare and my airfare!
I must admit I was worried for a time because I got the feeling they were not going to approve the claim. I am completely satisfied with the process, which understandably, was a lot of paperwork and several hoops to jump through, but I would not hesitate in the future to purchase another plan through CSA....although they may not be keen on insuring somebody in the future that they had to pay out on. I'll have to test that out.
Patti M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
We didn't make a claim but were pleased with the ease of application and assurance we were covered.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.
    Jan 10,2017
The trip included a
cruise
CSA Travel Protection Custom
Peace of mind ! Travelling when in your eighties can be somewhat risky.
Nicholas R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I continue to be satisfied with the specified coverage and prices of CSA Travel Protection. I have not needed to file a claim and cannot rate satisfaction in that area.
Thane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Did not have to use, but glad we had insurance.
Patrula N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The insurance was not needed, but the peace of mind made it worth it. There were three medical emergencies on my trip. One required a helicopter evacuation. Another required a passenger be hospitalized in one port. The third was taken off the ship in another port by ambulance. I am pleased that I had coverage that was not needed.
Joseph F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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