Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers who have and taken a cruise rated CSA Travel Protection
4.63 out of 5
985
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
CSA Travel Protection Custom
I didn't have to use the coverage but felt comfortable knowing I had it if I needed it. Thank goodness I didn't have to use it.
RuthAnn G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
It's nice to go away, on a trip, with peace-of-mind.
I didn't (ever) have a claim...and I'd like to keep it that way!

One satisfied "customer."
Nicholas R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I did not need to make a claim, so I can't rate the customer service. The cost of the plan was good in comparison to a few others I liked at and it covered my needs
Catherine M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Feel very safe having this insurance. We can enjoy our trip knowing we are covered.
Angelica B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Did not need to file a claim. But great peace of mind
Michael Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Unfortunately after booking our cruise, my arthritic right shoulder became extremely painful causing me to seek medical care and arthroscopic surgery was scheduled weeks later, and we had to cancel our vacation. I contacted CSA and completed all the documents and my physician did as well. Bottom line, because I have had arthritis in my shoulder prior to paying for the insurance (which we purchased ONLY because of fear weather conditions would prohibit travel, we live in WNY), we were NOT reimbursed because it was a pre-existing condition. We have purchased travel insurance from CSA numerous times and this ONE time needing to take advantage of the insurance, it was denied. I (we) never would have booked a vacation if there were any indication this unforeseen circumstance would have evolved. Can you please review and reconsider my claim? Thank you
Paul D. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Bought cruise insurance several times . Never needed to use it until this past February. Diagnosed with spine issue that required immediate surgery . Dr advised against travel . No problem .. I have insurance . Filed claim with all dr documentation, test results, etc ... CSA would not return my calls ... left several voicemails .. was even transferred to a supervisor after several days of no return calls . Answering machine says they will return calls within 24 hours .. been 2 weeks and I'm still waiting . Denied claim (of course) due to preexisting condition??? Received notice in mail .. would not talk to me in person. This is how this company operates ... they lost a good customer and several more as a travel with a group of 15-20 every time and they will also go elsewhere . Avoid CSA if you want insurance coverage that you can count on . Poor poor excuse BTW ... it wouldn't matter if I marked to have a representative contact me ... I waited for a month and left several voicemails for return calls . Terrible terrible service!
MICHAEL F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Though we did not have to use it, we were glad to have it - just in case.
Allen V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
All I got from this plan was peace of mind. I'll be buying more of that in future.
Janice G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
It covered exactly what I needed at a reasonable rate.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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