Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers who have and visited the United Kingdom rated CSA Travel Protection
4.61 out of 5
150
ratings and reviews
98%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom Luxe
yes based on having to submit a claim previously and they were responsive
Jacqueline R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I've purchased insuremytrip's CSA Travel Protection Custom coverage often. Reasonable and fair prices for my insurance needs.
Jayne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
I learned during this trip's insurance purpose that these plans are less useful for the non-medical aspects of a trip. It became clear to me that these plans are targeted more to folks that pay all costs and have no option of receiving a refund ONLY as of the day prior to your trip's departure.

For example, on our most recent 23 day trip one of our B&Bs would not give refunds after we were only four days into our trip and most other B&Bs would not give refunds only a few days prior to our first night's stay. According the person we spoke to at Insuremytrip there were no CSA or other companys' policies that would cover that situation since it was still refundable as of the day we left for our trip. So if we would have had to return home suddenly after five days into our trip, we would have lost the money for the B&B that needed 3 weeks notice for a full refund. In addition if both of us on this policy would have been incapacitated and unable to cancel all the other B&Bs that had better refund policies (say 2 or 3 days before our stay at them), we would still have to pay those B&Bs.

SO BE FOREWARNED: CSA and other companies will NOT pay unless it was prepaid and non-refundable the day before leaving on your trip. Perhaps the chances of this happening are low but it makes it more difficult to determine the amount of insurance to purchase...I had to file an amendment several times as I further planned the B&Bs for our trip. The travel part of the insurance seems to cater to the fully up front funded vacation via a third party. Wouldn't they have formulas to determine that risk an just fully cover all costs if something should happen during the trip?

That said the medical part of the policy is worth it. We didn't use it during this trip but we had to during a previous trip and were very satisfied.
Stephen S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Fortunately we did not need to file a claim for this trip. But we felt well covered in case we had needed it. We would look at CSA again for future trips.
Donald J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
As so many travelers before us said, we too didn't have to use the service, but we were confident that it was there.
Darryl J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Family traveling with 93 year old grandmother. Policy gave peace of mind.
Francis M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Fortunately, I did not need to use the coverage purchased. I can not, therefore, comment on its value. Perhaps a discount on future trip as a return customer would be welcome.
Steven S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that you had a safe trip. Unfortunately, due to business regulations, we are not able to discount travel insurance policies. Please call us at 800-487-4722 if you have any questions about travel insurance.
    Aug 13,2016
CSA Travel Protection Custom
Unfortunately we had to cancel our trip due to a covered reason. The claim was promptly adjudicated and paid by CSA (our documentation thorough). Great service - will use CSA again.
James R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
This plan was easy to understand and supplied all that I needed. No problems whatsoever.
Donna C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
The last leg of my flight from London was cancelled because someone set fire in air traffic control center at OHare. I was stranded overnight in Chicago with many others and couldn't get rental car home til the next morning when my rescheduled flight was also canceled. CSA refused to cover rental (even though United Airlines would not pay) because they said it was not a mechanical breakdown of aircraft or terrorist incident. InsureMyTrip.com rep said even though it was not technically covered, "I couldn't imagine the insurance companies we represent to not offer some sort of compensation or assistance." CSA std response is get a plan to fit your needs, but they couldn't tell me any plan that would cover my situation. What good is insurance if it won't cover that?
Karen F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    CSA has issued the following response to your review:
    "We’re sorry to hear about the circumstances surrounding your claim. We take reviewing and responding to claims very seriously. We want customers to understand the coverage details of our plans and strongly recommend they review a sample Description of Coverage/Insurance Policy that is provided at purchase. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the situation you experienced did result in a payable Travel Delay claim, we apologize for being unable to reimburse you for your Trip Interruption expenses. The terms and conditions of our Trip Interruption coverage require that your flight be delayed by mechanical breakdown, inclement weather or an unannounced strike. If you have any further questions regarding the coverages under the plan you purchased, please feel free to contact us at (800) 348-9505 or via email at csa@csatravelprotection.com."
    Aug 04,2016
    • Zac
      Photo
      Thank you for your feedback on the policy. We are sorry to learn of the unfortunate event that occurred during your trip. Acting as your advocate, InsureMyTrip contacted CSA Travel Protection's claims department to assist you with the claim that went unpaid. The representatives at CSA Travel Protection informed us that the claims were adjudicated in accordance with the terms and conditions of the policy.

      Comprehensive plans are designed to cover as many risks as possible, but is very rare for any insurance plan to cover all possible risks. The CSA Travel Protection
      Custom plan is a Comprehensive plan which covers a wide range of perils and hazards for Travel Delay and Trip Interruption. Unfortunately, it was determined that the event that interrupted your trip did not fall within the scope of Trip Interruption for this specific plan.

      We appreciate you using InsureMyTrip for your travel insurance needs. As a travel insurance comparison website, InsureMyTrip offers dozens of plans from different providers. In the future, please consider calling us prior to purchasing a plan so that we can assist you in selecting the most cost effective policy that covers as many of your primary concerns as possible. Our toll free telephone number is 800-487-4722. We look forward to assisting you in the future.
      Aug 04,2016
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