Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers who have rated CSA Travel Protection
4.59 out of 5
2,834
ratings and reviews
97%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
You can reduce the cost of your insurance if you don't include any portions of your trip for which you have free cancellation privileges. Why insure it if you can cancel it at no cost?
Helen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for pointing this out to your fellow travelers. The cost of your trip is used to calculate the amount of your Trip Cancellation and Trip Interruption coverage. Trip Cost is used also to determine the price for each plan.

    Trip Cancellation and Trip Interruption coverage reimburses you should your trip be cancelled or interrupted for a covered reason. Be sure to insure the full amount of your prepaid and non-refundable travel arrangements; you can have trouble with claims if you don't. Non-prepaid and refundable items are not covered.
    Mar 14,2017
The trip included a
cruise
CSA Travel Protection Custom
Bought cruise insurance several times . Never needed to use it until this past February. Diagnosed with spine issue that required immediate surgery . Dr advised against travel . No problem .. I have insurance . Filed claim with all dr documentation, test results, etc ... CSA would not return my calls ... left several voicemails .. was even transferred to a supervisor after several days of no return calls . Answering machine says they will return calls within 24 hours .. been 2 weeks and I'm still waiting . Denied claim (of course) due to preexisting condition??? Received notice in mail .. would not talk to me in person. This is how this company operates ... they lost a good customer and several more as a travel with a group of 15-20 every time and they will also go elsewhere . Avoid CSA if you want insurance coverage that you can count on . Poor poor excuse BTW ... it wouldn't matter if I marked to have a representative contact me ... I waited for a month and left several voicemails for return calls . Terrible terrible service!
MICHAEL F. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
Our son got an ear infection while we were on vacation. Help with this involved a long phone conversation to get ducks in order. Once this was accomplished, the doctor responded by phone in a timely fashion and helped our son. We were thankful for their assistance.
Alexander H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Though we did not have to use it, we were glad to have it - just in case.
Allen V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
As I did not file a claim, but hard to say whether satisfied or not.
Morton D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
All I got from this plan was peace of mind. I'll be buying more of that in future.
Janice G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
The CSA offering are good and I have purchased their services before and will do so again.
I have noticed that some of the coverage has decreased so I'm not happy about the reduced offerings.

Though I travel frequently to Europe and Asia it is important to my family that the funds available to extract me from an undesirable situation with kidnapping and terrorist is high on the import things to them and I must say to myself.

That said I will likely purchase a policy in the next few days for an upcoming trip.
Arch H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom Luxe
Easy to to purchase. Covered flights and rental cars and luggage. Thank goodness we did not have to make a claim.
Steven H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
It covered exactly what I needed at a reasonable rate.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Had to cancel my trip. CSA was prompt with the reimbursement and kept me updated. I would definately reccommend them!
Lisa R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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