Travel Insurance Reviews CSA Travel Protection

Founded in 1991 and based in San Diego, California, CSA Travel Protection combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. CSA is owned by Europ Assistance, a worldwide emergency assistance services company.

Learn more about CSA Travel Protection.

Customers who have rated CSA Travel Protection
4.59 out of 5
2,803
ratings and reviews
97%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
We've used insuremytrip for several years, and although we've never had to file a claim, the peace of mind is great. We've purchased CSA a few times because we like the coverage and the price.
I also love the insuremytrip website. It's great to be able to compare plans side by side to see what's actually covered and make an informed decision. We frequently recommend the insuremytrip to our friends.
Judith M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.
    Jan 10,2017
CSA Travel Protection Custom Luxe
Well, the plan should cover the rent car but Herz refused to accept this insurance... When I bought a plan I answer your questions - the destination. But in Herz they told me that they do not accept that insurance...
I am wondering if other items were covered. Good I did not need to use it...
Alexander B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Deborah Celizic
    CSA Travel Protection
    Photo
    Thank you for sharing your feedback. The plan you purchased includes Rental Car Damage coverage designed to provide primary coverage in the event your rental car is damaged during your trip due to collision or other causes listed in the Description of Coverage/Policy provided at purchase. We recommend customers contact their rental car company prior to departure to ensure our plan meets any specific requirements they may have. Our customer service representatives can email or fax coverage details to your rental car company, if requested. Please reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions or concerns.
    Jan 10,2017
The trip included a
cruise
CSA Travel Protection Custom
Peace of mind ! Travelling when in your eighties can be somewhat risky.
Nicholas R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I continue to be satisfied with the specified coverage and prices of CSA Travel Protection. I have not needed to file a claim and cannot rate satisfaction in that area.
Thane C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Did not have to use, but glad we had insurance.
Patrula N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
great price and so glad we did not have to use it.
thanks!
Emmalie B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The insurance was not needed, but the peace of mind made it worth it. There were three medical emergencies on my trip. One required a helicopter evacuation. Another required a passenger be hospitalized in one port. The third was taken off the ship in another port by ambulance. I am pleased that I had coverage that was not needed.
Joseph F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Great product. Fulfills my travel needs.
Mark B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
didn't need - a GOOD thing!!!
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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