Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers who have and tour rated the CSA Travel Protection Custom plan
4.58 out of 5
946
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
CSA Travel Protection Custom
I didn't have to use the coverage but felt comfortable knowing I had it if I needed it. Thank goodness I didn't have to use it.
RuthAnn G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
We did not have any problems
Anna S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I had peace of mind while traveling!
Anthony C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Luckily I did not have to file a claim, however the ease of purchasing the plan as well as the coverage it provided
was a good value and worth the piece of mind to have it.
Lauren E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Of course, the real test of a plan is when the traveler needs to file a claim. Since I didn't have to do that (although I got sick for four days during the trip, due to water problems in a town my tour went to), I have no real idea whether CSA is a good insurance company or not.
Nancy F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
no comments. luckily, not used.
james v. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
My claim was small...just about $200 for a missed tour in Iceland due to illness. When I spoke with the CSA agent on the phone, I was made to feel discouraged. Supposedly I would need more medical documentation than what I did have. I went ahead and filed anyway and VOILA! The letter I had from the hotel person who called the EMT's for me and my own letter explaining things turned out to be adequate. I am very pleased.
Jay S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I did not need to make a claim, so I can't rate the customer service. The cost of the plan was good in comparison to a few others I liked at and it covered my needs
Catherine M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Claim was handled fairly but very slowly. They received our claim in their office on February 22, 2017 and responded, "We are currently experiencing very high claim volume. Please allow us time to review the information received." They didn't issue check to pay this claim until March 17th. I think they need to hire more claims adjusters to handle claims in a more prompt fashion.
Carla B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
We were happy with the coverage provided. Fortunately we did not need to file a claim.
Samuel H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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