Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers who have and tour rated the CSA Travel Protection Custom plan
4.59 out of 5
924
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
CSA Travel Protection Custom
A comprehensive plan was required for the trip we were taking to subantarctic islands off the coast of New Zealand. The plan we purchased contained all of the necessary elements for our trip and was cheaper than equivalent plans. That is the operational definition of a good deal.
Sharon D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Thankfully, I did not need to call upon the Insurance. However, as an older woman traveling to third-world countries, having this coverage gave great peace of mind to me and to my family. That is certainly well worth the cost.
ELIZABETH H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Although I was fortunate that I did not have to use any of the coverage provided, the comfort and security I felt knowing that it was there was invaluable. The person I spoke to while signing up for this plan was beyond helpful. Definitely will use this company again when traveling.
Jerry F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.
    Jan 10,2017
The trip included a
cruise
tour
CSA Travel Protection Custom
Did not have to use, but glad we had insurance.
Patrula N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
great price and so glad we did not have to use it.
thanks!
Emmalie B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The insurance was not needed, but the peace of mind made it worth it. There were three medical emergencies on my trip. One required a helicopter evacuation. Another required a passenger be hospitalized in one port. The third was taken off the ship in another port by ambulance. I am pleased that I had coverage that was not needed.
Joseph F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
didn't need - a GOOD thing!!!
Angela D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Best kind of insurance -- I didn't need it
Thomas F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Was very easy to sign up for. I did not need it but was glad to have it. It gave me piece of mind.
Margaret B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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