Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,196
ratings and reviews
98%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
CSA Travel Protection Custom
Fortunately, I didn't have to use my policy, but I was satisfied with the coverage and price. I intend to use CSA Travel Protection Custom plan on my next vacation.
Gloria L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Maximum coverage at a very fair price, will certainly use the next time I travel. It pays to take the time to compare the policies.
Wayne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Happily I did not need their service this year! But in the past, they have been very helpful.
Patricia C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Did not have to use the insurance (thank goodness) so don't know how effective it would have been. I would use your insurance again for another trip because it seemed reasonable and comprehensive. I don't think your star rating system is quite an accurate way to rate in my circumstances.
Sally H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Although the fine print of the policy would eliminate my claim, I must emphasize that the coverage such as Trip Delays are very limited and failed to pay for late receipt of luggage by the airline during transfer and clearance through customs. This cost us over $300 and was excluded by the coverage. One previous claim was also not paid by CSA and this makes me question their real concern for fair coverage of the client versus their desire for greater profit as a company. I WOULD STRONGLY RECOMMEND YOU TRY TO READ AND UNDERSTAND EVERY WORD OF THE COVERAGE BEFORE ENROLLING.
Burton C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear that your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased is not able to provide coverage for every event that might cause your trip to be interrupted or delayed, though it does include approximately 20 different covered events that can qualify for Trip Interruption coverage and approximately 10 different covered events that can qualify for Travel Delay coverage (depending on your state of residence). We understand your trip was delayed due to receiving your luggage late in your connecting city. Unfortunately this is not a covered reason for either coverage. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. We can be reached toll-free at (800) 348-9505 or via email at csa@csatravelprotection.com.
    Oct 24,2016
CSA Travel Protection Custom
Excellent travel insurance option. Very well written documentation outlining all aspects of coverage including important coverage details. Thankfully, I did not have to exercise my options, but am confident that had it been necessary to file a claim, I would have been very satisfied with the outcome. I will definitely consider using CSA Travel Protection on any future trip.
Norman J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Although I did not need to file a claim, it was reassuring to have this coverage when two flights involving connections were cancelled. I have used CSA before and found its detailed information on claim process to be very clear.
Alison H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I think it is meaningless to write an insurance review if you haven't filed a claim. My trip went well, no claim was filed, so do not really know how good this insurance was.
Paul K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Was pleased with the coverage and delighted that I did not have any problems while traveling and have to file a claim!
Margaret J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We didn't need to make use of this insurance but it was piece of mind knowing we had better coverage than the airline offers.
Michele C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
Show reviews per page.

Top 5 Providers

  1. Berkshire Hathaway Travel Protection
    (4.80)
  2. GeoBlue
    (4.70)
  3. IMT Services
    (4.70)
  4. Nationwide
    (4.64)
  5. Medjet Assist
    (4.60)
  1. Berkshire Hathaway Travel Protection
    (4.75)
  2. GeoBlue
    (4.70)
  3. Travelex
    (4.61)
  4. IMT Services
    (4.60)
  5. Crum & Forster - Travel Insured International
    (4.59)