Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers who have rated the CSA Travel Protection Custom plan
4.60 out of 5
2,268
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
CSA Travel Protection Custom
Worst company for travel insurance as they denied my legitimate trip interruption. Dont bother waste you money buying insurance from them make sure u understand properly before u waste your good money some of these companies sell insurance u will find out when u make a claim u get ZERO.They will never tell the truth till u make a claim my flight was delayed over 18 hours i had buy new tickets to catch my cruise i was told to make a claim after my return made the claim collected ZERO.Huge disappointment.They lie and collect money from u selling bad products.very difficult know and understand these plans unless you are lawyer and be able to take them to the court spending more mone they will have better lawyers than the one u can afford they know that.They cheat people.
HOSAHALLY N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased can provide coverage for a variety of different expenses if your flight is delayed. Our Travel Delay coverage can provide reimbursement for certain out-of-pocket expenses you might incur while delayed for six hours or more, such as lodging, meals and local transportation. However, in order for our Trip Interruption coverage to provide reimbursement for unused, prepaid non-refundable expenses your flight delay must result from either adverse weather, mechanical breakdown of the aircraft, or an organized labor strike. Trip Interruption cannot typically provide reimbursement for airport security scares. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    Nov 21,2016
The trip included a
tour
CSA Travel Protection Custom
This seems like a totally unfair response to our claim. The flight we were scheduled to fly on to the Pribilof Islands either had a pilot not show up or he showed up under the influence and therefore the "operational shortage." It was a three-and-half hour flight across the ocean. How could that be accomplished without a pilot?
We will never use your insurance again nor will we recommend it to others. This is the only claim we have ever made for travel insurance.
We were asking for only $500. which was our non-refundable deposit. We paid you $602.90 for the policy which was of no use whatsoever.
Thank you.
Robert B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear your trip was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. The plan you purchased can provide coverage if your flight is cancelled as a result of a mechanical breakdown of the aircraft, adverse weather, or an organized labor strike. Unfortunately the reasons you mention in your review are not considered mechanical breakdowns or organized strikes. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    Dec 25,2016
CSA Travel Protection Custom
Price was comparable. Easy to fill out request on line. Fortunately, I did not have reason to claim any losses or trip cancellation. Just having peace of mind.
Anna M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Fortunately, I didn't have to use my policy, but I was satisfied with the coverage and price. I intend to use CSA Travel Protection Custom plan on my next vacation.
Gloria L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Maximum coverage at a very fair price, will certainly use the next time I travel. It pays to take the time to compare the policies.
Wayne S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Happily I did not need their service this year! But in the past, they have been very helpful.
Patricia C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Did not have to use the insurance (thank goodness) so don't know how effective it would have been. I would use your insurance again for another trip because it seemed reasonable and comprehensive. I don't think your star rating system is quite an accurate way to rate in my circumstances.
Sally H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Although the fine print of the policy would eliminate my claim, I must emphasize that the coverage such as Trip Delays are very limited and failed to pay for late receipt of luggage by the airline during transfer and clearance through customs. This cost us over $300 and was excluded by the coverage. One previous claim was also not paid by CSA and this makes me question their real concern for fair coverage of the client versus their desire for greater profit as a company. I WOULD STRONGLY RECOMMEND YOU TRY TO READ AND UNDERSTAND EVERY WORD OF THE COVERAGE BEFORE ENROLLING.
Burton C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah Celizic
    CSA Travel Protection
    Photo
    We’re sorry to hear that your trip was delayed and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. To further help ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Unfortunately, the plan you purchased is not able to provide coverage for every event that might cause your trip to be interrupted or delayed, though it does include approximately 20 different covered events that can qualify for Trip Interruption coverage and approximately 10 different covered events that can qualify for Travel Delay coverage (depending on your state of residence). We understand your trip was delayed due to receiving your luggage late in your connecting city. Unfortunately this is not a covered reason for either coverage. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. We can be reached toll-free at (800) 348-9505 or via email at csa@csatravelprotection.com.
    Oct 24,2016
CSA Travel Protection Custom
Excellent travel insurance option. Very well written documentation outlining all aspects of coverage including important coverage details. Thankfully, I did not have to exercise my options, but am confident that had it been necessary to file a claim, I would have been very satisfied with the outcome. I will definitely consider using CSA Travel Protection on any future trip.
Norman J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Although I did not need to file a claim, it was reassuring to have this coverage when two flights involving connections were cancelled. I have used CSA before and found its detailed information on claim process to be very clear.
Alison H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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