Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,520
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
CSA Travel Protection Custom
Didn't need to use it but for the price the reassurance was worth it!
Alysia H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
You can reduce the cost of your insurance if you don't include any portions of your trip for which you have free cancellation privileges. Why insure it if you can cancel it at no cost?
Helen B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for pointing this out to your fellow travelers. The cost of your trip is used to calculate the amount of your Trip Cancellation and Trip Interruption coverage. Trip Cost is used also to determine the price for each plan.

    Trip Cancellation and Trip Interruption coverage reimburses you should your trip be cancelled or interrupted for a covered reason. Be sure to insure the full amount of your prepaid and non-refundable travel arrangements; you can have trouble with claims if you don't. Non-prepaid and refundable items are not covered.
    Mar 14,2017
The trip included a
cruise
CSA Travel Protection Custom
Bought cruise insurance several times . Never needed to use it until this past February. Diagnosed with spine issue that required immediate surgery . Dr advised against travel . No problem .. I have insurance . Filed claim with all dr documentation, test results, etc ... CSA would not return my calls ... left several voicemails .. was even transferred to a supervisor after several days of no return calls . Answering machine says they will return calls within 24 hours .. been 2 weeks and I'm still waiting . Denied claim (of course) due to preexisting condition??? Received notice in mail .. would not talk to me in person. This is how this company operates ... they lost a good customer and several more as a travel with a group of 15-20 every time and they will also go elsewhere . Avoid CSA if you want insurance coverage that you can count on . Poor poor excuse BTW ... it wouldn't matter if I marked to have a representative contact me ... I waited for a month and left several voicemails for return calls . Terrible terrible service!
MICHAEL F. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Deborah
    CSA Travel Protection
    Photo
    We are sorry to hear about your negative experience and the circumstances surrounding your claim. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions you may have. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Our Trip Cancellation coverage is designed to reimburse you for your prepaid non-refundable trip costs should you have to cancel your trip due to an unforeseen covered event, such as a sickness or injury of yourself, a family member or traveling companion. While our Custom Luxe plan is able to provide coverage for losses resulting from pre-existing medical conditions if certain requirements are met, the plan must be purchased prior to the condition’s unforeseen worsening in order to provide reimbursement. We attempted to reach out to you on a couple of occasions while reviewing your claim and are sorry we were unable to get in touch with you. If you have any additional questions or concerns, please reach out to us at the phone number or email provided above.
    Mar 31,2017
CSA Travel Protection Custom
Our son got an ear infection while we were on vacation. Help with this involved a long phone conversation to get ducks in order. Once this was accomplished, the doctor responded by phone in a timely fashion and helped our son. We were thankful for their assistance.
Alexander H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Though we did not have to use it, we were glad to have it - just in case.
Allen V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
As I did not file a claim, but hard to say whether satisfied or not.
Morton D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
All I got from this plan was peace of mind. I'll be buying more of that in future.
Janice G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
It covered exactly what I needed at a reasonable rate.
William B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
Had to cancel my trip. CSA was prompt with the reimbursement and kept me updated. I would definately reccommend them!
Lisa R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I purchased this plan the day before my trip because the weather called for very strong winds(40-60 mph) and I was concerned about flight cancellations and missing my cruise. My healthcare provider also stated that medevacs from a cruise ship is a case by case situation to determine if they covered the cost. Purchasing my CSA plan was very simple, cost effective and gave me a secure feeling if something should happen. I'll purchase this plan in the future for other trips.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for your comments.

    I am taking this opportunity to remind everyone that the best time to purchase a Comprehensive coverage plan is before you recognize the need to cancel. Trip Cancellation and Trip Interruption would have reimbursed you for an "unforeseeable Covered Event”. Unfortunately you would have not had coverage for the cancellation or delay due to the adverse weather since you chose to purchase this plan only one day prior to your departure and only after the National Weather Service had issued a pending storm warning.

    Please always remember that you are welcomed to call InsureMyTrip at 800-487-4722 for assistance in quoting plans for future travel.
    Feb 22,2017
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