Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,208
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
CSA Travel Protection Custom
The policy provided peace of mind for us while we traveled in Europe for several weeks.
Alan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Easy on-line registration - didnt have to use the plan KNOCK ON WOOD!
dana s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
It is very difficult to rate a plan when I (fortunately) did not have to make a claim. If I had had to make a claim, I may have discovered items and events that I wish would have been covered, but weren't, and thus may or may not have been satisfied with the plan.
Linda B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
We were so glad to have had a successful and trouble- free trip and also so glad that we found this company to give us an easy and complete way of insuring our trip. We will use them again
Cheryl S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The company's tier 1 and some of their supervisors need some training, are inexperienced, and need to be better at how to deal with plan questions such as terrorist clause to better understand if your covered when traveling to a foreign country where a terrorist act occurs before traveling. Best course of action is talk to there manager. They need to do a better job at answering plan questions before buying.
Anthony F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Deborah Celizic
    CSA Travel Protection
    Photo
    Thank you for your feedback. While we appreciate your positive rating we’re concerned we did not meet your expectations as we strive to provide excellent service to all of our customers. We understand you spoke with our Customer Service Department about the terrorist attack that took place in Nice France in July of this year. The plans you were inquiring about can provide coverage in the event of a Terrorist Act that occurs in the city from which you are scheduled to depart or in a city to which you are scheduled to travel, provided the act occurs within 30 days of your scheduled departure date. That city also cannot have experienced a Terrorist Act in the 30 days prior to your coverage going into effect in order for coverage to be available. Our Customer Service Manager was able to confirm that we defined the attack in Nice on July 14th as a Terrorist Act and that no additional attacks have occurred in Nice France since that time. If you have any additional questions or concerns, please feel free to reach out to us at (800) 348-9505 or via email at csa@csatravelprotection.com.
    Oct 06,2016
The trip included a
tour
CSA Travel Protection Custom
Comforting to know unexpected expenses would be covered.
John S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Thankfully we did not need to use the plan...but it was worth the reassurance it provided that if we needed something it was there.
Elayne C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Fortunately, we did not have to use the insurance. The overall rating is very good. The customer service rep that helped me apply for my trip insurance was excellent. Had I needed to use the policy I knew I was going to get immediate coverage without the hassle.
Brian B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Thankful not have to use it!
Martha M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Coverage was an added protection that our trip would be amazing. Not being needed made it that much so.
Sheila O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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