Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,195
ratings and reviews
98%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
Easy to purchase.
Covered what I needed.
Reasonable cost.
Fortunately I didn't need to file a claim so, beyond that, five stars.
Janet S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
The best plan for the money, have used you several times!
Ernest Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I had no problems on my trip, thus I did not have to use the services provided your company.
Beverly G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I have already recommended my sister and her husband to look at this plan, but I would like to see some coupons or discounts for the returning customers. It is a way to encourage your customer to come back to you.
Nadra H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thank you very much for your review.

    Although that may appear to be a great idea, rebating, which is refunding a part or all of a premium payment, is against the law. Various homeowners and auto insurance companies may use rate levels to calculate premiums based on prior loss experience. However, travel insurance is not usually purchased on an annual basis and may also be with multiple companies so discounting based on loss experience would not apply.
    Sep 21,2016
CSA Travel Protection Custom
Peace of mind that if anything happened, we would be insured.
Jeffrey M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Didn't need to use the insurance but felt comfortable knowing that I had it if needed.
Henry M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
We experienced a trip interruption as the result of Delta's computer glitch. CSA covered all our out of pocket costs expeditiously and without hassle.
Lee H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Look Willie there was no need for me to file a claim. All in all, it seems like a good plan for the price.
Ann M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
My husband and I insured our tour to Macchu Picchu with CSA last March. We stayed overnight at an airport hotel in Lima so that we could leave for Cusco early the next morning. However, after a full day of waiting at the airport, the flight from Lima to Cusco was cancelled by Peru Airlines because of a problem that had occurred two days earlier in Cusco. Two other airlines were able to recover from the problem and make the flights within a day. As a result, we missed the first day of our tour and had to pay for an additional night at the Lima hotel. We filed a claim with CSA and were told that they would investigate with Peru Airlines about why the flight was cancelled. However, because Peru Airlines never responded, they refused our claim. Given how dysfunctional the airline was in meeting its obligations to travelers, I'm not at all surprised that they didn't respond to CSA. However, that doesn't justify CSA's failure to respond and to compensate us. We were repeatedly told that they were investigating, but we never did receive a final explanation--only auto-responses saying that someone would get back to us. No one did. Consequently, I'm disappointed to say that I would never use CSA again.
Susan J. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
CSA Travel Protection Custom
In all the yrs I've bought insurance for 2 of us & then a family of 4
I've only claimed once !!!
when my husband hd a Heart Attack in USA !!!
We came fr UK ...& wd hv bn Bankrupt !!!
Lily W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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