Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,493
ratings and reviews
98%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
The plan provided the protection that I needed for this particular trip. I experienced no difficulties on this trip, so I did not file any claims.
Harold M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I attempted to call your company to file a claim and get help with a trip delay in India. I was told from the 24 hour emergency number that they could not help me, could not tell me whether scheduling a flight out of that mess would be covered, could not send me more information about coverage,and were the least helpful people in a time of stress. I regret purchasing this package and will warn everyone I can not to purchase it. I organized many group trips a year and could not have been more disappointed. It has been the worse experience with a agency I have ever had.
Katiuscia C. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Carol
    Photo
    Thank you very much for your review.

    We are very sorry to hear that you were not happy with the 24 assistance service provided while in India. Nevertheless, CSA will not agree to refund your premium now that you have completed your trip and have declined the opportunity to submit a claim.

    Your policy did include Travel Delay (150 USD Per Person Daily Limit Applies) 1,000 USD Maximum.

    "TRAVEL DELAY COVERAGE
    If you are delayed on your Trip for 6 hours or more, we will reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay. We will not pay benefits for expenses incurred after travel becomes possible.

    Travel Delay must be caused by or result from:
    a. delay of a Common Carrier; or
    b. loss or theft of your passport(s), travel documents or money; or
    c. Quarantine; or
    d. hijacking; or
    e. natural disaster or adverse weather; or
    f. being directly involved in a documented traffic accident while you are en route to departure; or
    g. unannounced strike; or
    h. a civil disorder; or
    i. Sickness or Injury of you or a Traveling Companion; or
    j. death of a Traveling Companion."
    Mar 12,2017
  • Deborah
    CSA Travel Protection
    Photo
    Thank you for your feedback. We’re sorry to hear your trip was delayed and apologize for not meeting your expectations. We are unable to locate a claim for you, but if your trip was delayed due to a covered reason, you may have Trip Interruption or Travel Delay benefits available to you. Please initiate a claim by contacting us at (800) 348-9505 or via email at csa@csatravelprotection.com. You can also download claim forms at www.csaclaims.com. We encourage you to review the coverage details of your plan via the sample Description of Coverage/Insurance Policy that was provided at the time of purchase and reach out to us at the number or email provided above if you have any additional questions or concerns.
    Mar 31,2017
CSA Travel Protection Custom
Eight flights across the country and back at Christmas and New Year, I was concerned about flight disasters. One missed flight but the airline rebooked without a problem. CSA provided peace of mind. A side note, flew into Fort Lauderdale the Monday before the shooting rampage. I am sure CSA is taking care of their customers associated with this disaster.
James S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Yes, I liked the plan and will do so again in the near future. The most important part of the plan is the protection for the cost of the trip, in case of having to cancel.
lawrence k. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We bought a plan for my son-in-law and his wife as well (we wrote a duplicate review for that one as follows: I didn't have to use the plan so the ratings are good only to the extent that I am satisfied with the process of getting the plan and what covered. You should change or tweak your survey questions in light of such policy holders/travelers.).
Johnny C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Although I was fortunate that I did not have to use any of the coverage provided, the comfort and security I felt knowing that it was there was invaluable. The person I spoke to while signing up for this plan was beyond helpful. Definitely will use this company again when traveling.
Jerry F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I didn't have to use the plan so the ratings are good only to the extent that I am satisfied with the process of getting the plan and what covered. You should change or tweak your survey questions in light of such policy holders/travelers.
Christopher C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Carol
    Photo
    Thanks to our customers' comments, InsureMyTrip did see that we needed to revise our survey questions and are currently working on a revised questionnaire. As always, your review is greatly appreciated.
    Jan 04,2017
CSA Travel Protection Custom
Great security.
Jany P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
We didn't make a claim but were pleased with the ease of application and assurance we were covered.
Mark H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
We've used insuremytrip for several years, and although we've never had to file a claim, the peace of mind is great. We've purchased CSA a few times because we like the coverage and the price.
I also love the insuremytrip website. It's great to be able to compare plans side by side to see what's actually covered and make an informed decision. We frequently recommend the insuremytrip to our friends.
Judith M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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