Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,204
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
tour
CSA Travel Protection Custom
I was pleased with the price for the coverage provided, compared to other company policies. I did not make a claim, so I do not know how well CSA might have responded.
Pamela C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Fortunately, I did not need to use the coverage purchased. I can not, therefore, comment on its value. Perhaps a discount on future trip as a return customer would be welcome.
Steven S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that you had a safe trip. Unfortunately, due to business regulations, we are not able to discount travel insurance policies. Please call us at 800-487-4722 if you have any questions about travel insurance.
    Aug 13,2016
The trip included a
cruise
CSA Travel Protection Custom
Although I had no claims, having the policy gave me peace of mind. Also, shortly before the trip, I realized I had written the wrong day the trip started (It started 1 day earlier than I noted.) I called the company & there was no problem changing the start date at the last minute.
Paula W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
We did not need to file a claim and therefore cannot comment on how CSA would have handled a claim. However we had peace of mind knowing we were covered in case it was needed.
Alan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I looked around for trip insurance for a bike tour I was taking in the Canadian Rockies. This was the coverage I needed at the very lowest price I could find. Fortunately, I didn't need to use the coverage but it was a comfort to know it was there if I did need it.

I'd buy coverage from CSA again.
Richard P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
One always hopes that insurance won't be used. It is not until it is needed that you can judge if it met your needs. I am willing to pay for the peace of mind that having trip insurance brings.
Tracy E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
I n=didn't have to use it so I don't know how the claims process would be. But it was a great piece of mind.
Anthony W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
Thank You for offering your services!
Paul H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
I did not file a claim but I felt very good about the experience I had with the company in setting up the coverage. I will certainly use the company in the future.
Joel B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
CSA Travel Protection Custom
Rejected the claim on flimsy ground. Paid only after intervention of Florida Dept of Insurance.
Ram A. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:

    "We are sorry for not meeting your expectations. We thoroughly reviewed your claim and typically the plan you purchased is unable to provide coverage for an itinerary change due to a medical conditional if the condition does not prevent your ability to travel. Fortunately, we were able to make an exception in your case. We hope you’ll consider updating your review. If you have any additional questions or concerns please contact us at (800) 348-9505 or via email at csa@csatravelprotection."
    Aug 29,2016
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