Travel Insurance Reviews CSA Travel Protection Custom

The Custom plan is the more economical of the two plans offered by CSA. This plan offers comprehensive Trip Cancellation and Trip Interruption coverage if you have to cancel or interrupt for one of the listed covered reasons. This plan also offers coverage for missed cruise connections ad concierge services.

To learn more, see the CSA Travel Protection Custom product page.

Customers rated the CSA Travel Protection Custom plan
4.59 out of 5
6,511
ratings and reviews
98%
recommended
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Cruise
Filed claim
CSA Travel Protection Custom
This was the second time I used CSA Travel Protection, but I did not need to access the services either time. I chose the plan by comparing the benefits to other available plans and by reading the reviews.
Judith A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
I have used this insurance for trips several times because of two very important things:
1) the ease of signing up over the phone and helpfulness of the staff
2) the cost (which seems fair)
Mary Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Didn't need to file a claim so don't have an opinion on that aspect of the insurance. Did feel the plan covered my needs.
Robert D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
CSA has been my choice for travel insurance for the past few trips; based upon price and coverage. I cannot rate claim processing since I've not needed to make any. I do know individuals who have made claims and found the process to be straightforward.
Ying C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
CSA Travel Protection Custom
The claims representative was Outstanding. I liked your plan that we purchased. I did not read it in detail as to coverage and exclusions. I was not aware that different air fare is not covered due to interruption of a trip due to injury. For example we flew to Croatia using Economy fare. Because of severe injury to my wife's shoulder, we flew back to US using Business class as she had to lay flat. We got reimbursed for the Economy value fare-almost $3,000 vs almost $8,000.

I still liked your policy and have recommended you to our friends who also visited Croatia. Fortunately they did not have to file claim but gave them a peace of mind.
Michael S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
I purchase plans from Insuremytrip.com and have probably filed 3 claims out of perhaps 20 policies purchased. To make a long story short, I filed for trip interruption, damaged luggage, and lost item and of the 3, only partial payment ($50) was made on the luggage claim, all the others were denied despite substantial documentation. Wouldn't purchase from this company again.
Alan T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Deborah
    CSA Travel Protection
    Photo
    We’re sorry to hear that one of your personal items was lost or stolen and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at csa@csatravelprotection.com with any additional questions they may have. Unfortunately, our plans are not able to provide coverage for every type of item that you may be traveling with. If there is something specific that you want to be sure is covered, please reach out to us before, during or after you purchase your plan. In this instance, prescription eyeglasses were not covered. We were able to reimburse you for the actual cash value of your damaged luggage. Our Baggage Coverage takes depreciation into account based upon the age of the item claimed. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
    Oct 24,2016
CSA Travel Protection Custom
Overall plan benefits seemed to be good. Fortunately we did not have need to use them due to weather or health but we felt comfortable knowing coverage was there in the event we had.
We were however disappointed in the fact that an agent told us there'd be no compensation for a change by one of our air flight segments that necessitated us arriving a day earlier to catch the last flight to our final destination. We incurred a hotel stay and meal costs out of pocket.
Deborah A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
CSA Travel Protection Custom
The policy provided peace of mind for us while we traveled in Europe for several weeks.
Alan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
Easy on-line registration - didnt have to use the plan KNOCK ON WOOD!
dana s. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
CSA Travel Protection Custom
It is very difficult to rate a plan when I (fortunately) did not have to make a claim. If I had had to make a claim, I may have discovered items and events that I wish would have been covered, but weren't, and thus may or may not have been satisfied with the plan.
Linda B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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